Pub Shift Leader — Guest Experience Champion

Greene King; Odiham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Career progression

33% brand discount for you and 15% for

Employee assistance program

Enhanced maternity/paternity policies

Menopause Friendly Employer

50% Greene King Inns discount for you

Refer a friend bonus up to £1,500

Wagestream

Retail discounts

Job summary

Greene King is seeking a Team Leader to guide front-line staff, ensuring smooth shifts and excellent customer experiences across our Chef & Brewer venues. You will lead by example, support the management team, and maintain safety, cleanliness, and compliance while delivering memorable service to guests.

We value a proactive, team-focused attitude, strong English communication, and the ability to perform under pressure during peak periods.

Qualifications

• Proven ability to lead a team on shift and maintain high standards.
• Strong customer service focus with a welcoming approach.
• Good attention to detail and accuracy in service and safety.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Team leadership

Customer service

Attention to detail

English proficiency

Job description

Greene King is seeking a Team Leader to guide front-line staff, ensuring smooth shifts and excellent customer experiences across our Chef & Brewer venues. You will lead by example, support the management team, and maintain safety, cleanliness, and compliance while delivering memorable service to guests.

We value a proactive, team-focused attitude, strong English communication, and the ability to perform under pressure during peak periods.