Pub Shift Leader: Run Smooth Shifts and Delight Guests

Greene King; West Stow; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Brand discounts

Family discounts

Employee assistance program

Hotel/Inn discounts

Refer a friend bonus

Wagestream access

Retail discounts

Job summary

Greene King is seeking a Team Leader to guide and support the bar crew, ensuring smooth shifts and outstanding customer service. You’ll lead by example, keeping standards high and the customer happy as the team handles busy periods with confidence.

You’ll be a hands-on mentor, deputising for management when needed and maintaining a safe, compliant, and welcoming bar environment for all guests.

Qualifications

• Eye for detail to ensure correct pours and service.
• Role model for delivering great service to customers.
• Ability to think on your feet and adapt during shifts.
• Positive can-do attitude and strong team player mindset.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

Skills

Eye for detail

Role model for service

Think on your feet

Positive team player

Job description

Greene King is seeking a Team Leader to guide and support the bar crew, ensuring smooth shifts and outstanding customer service. You’ll lead by example, keeping standards high and the customer happy as the team handles busy periods with confidence.

You’ll be a hands-on mentor, deputising for management when needed and maintaining a safe, compliant, and welcoming bar environment for all guests.