Pub Team Leader - Guest Experience & Shift Coach

Greene King; Lavendon; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Pension contribution

Discounts on brands

Employee assistance program

Enhanced family policies

Refer a friend bonus

Wagestream wage access

Retail discounts

Job summary

Greene King is seeking a Team Leader to guide staff, ensure smooth shifts, and uphold standards across a busy pub. You’ll support the management team and motivate the team.

You’ll deliver great guest experiences, manage queues, ensure compliance with safety and allergen controls, and foster a welcoming atmosphere.

Join a community-focused employer offering competitive pay, pension contributions, staff discounts, and progression opportunities.

Qualifications

• Proven ability to lead a team and maintain high service standards.
• Ability to deputise for management and resolve issues quickly.
• Experience coordinating a busy shift and maintaining safety and cleanliness.
• Strong communication in English, both spoken and written.

Responsibilities

• Lead by example to ensure shifts run smoothly.
• Maintain high standards and keep customers happy.
• Coordinate team during busy periods.
• Ensure bar safety, legality, and cleanliness.

Skills

Attention to detail

Customer service excellence

Team leadership

Problem-solving

English proficiency

Job description

Greene King is seeking a Team Leader to guide staff, ensure smooth shifts, and uphold standards across a busy pub. You’ll support the management team and motivate the team.

You’ll deliver great guest experiences, manage queues, ensure compliance with safety and allergen controls, and foster a welcoming atmosphere.

Join a community-focused employer offering competitive pay, pension contributions, staff discounts, and progression opportunities.