Pub Operations Lead – Elevate Service & Growth

The Calleva Arms; Reading; On-site; GBP 80,000 - 100,000; Full time

Job summary

A local pub in Reading is seeking a Supervisor to oversee day-to-day operations including staff management, customer service, and ensuring operational efficiency. The ideal candidate will have strong leadership skills and experience in the hospitality industry. Responsibilities include training staff, monitoring quality control, managing finances, and implementing marketing strategies to increase customer engagement. Compensation details will be discussed during the hiring process.

Qualifications

• Experience in staff management within a hospitality environment.
• Strong communication and customer service skills.
• Ability to handle financial management and budgeting.

Responsibilities

• Supervise and coordinate the work of pub staff.
• Provide excellent customer service and maintain a welcoming atmosphere.
• Monitor operations for efficiency and adherence to policies.
• Ensure food and beverages meet quality standards.
• Work with management to increase sales and revenue.
• Provide training and coaching to staff.
• Ensure compliance with laws and regulations.
• Manage pub finances and prepare performance reports.
• Collaborate with marketing for promotional strategies.
• Maintain security and safety measures.

Skills

Staff Management

Customer Service

Operational Efficiency

Financial Management

Marketing and Promotion

Job description

A local pub in Reading is seeking a Supervisor to oversee day-to-day operations including staff management, customer service, and ensuring operational efficiency. The ideal candidate will have strong leadership skills and experience in the hospitality industry. Responsibilities include training staff, monitoring quality control, managing finances, and implementing marketing strategies to increase customer engagement. Compensation details will be discussed during the hiring process.