Property Services Coordinator: Scheduling & Customer Care

Sovereign Network Group; Wembley; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading housing association in Wembley is looking for a Coordinator to join its operations support team. The role involves scheduling work for trades staff and liaising with residents to ensure timely repairs. Successful candidates will demonstrate solid administration experience, strong organizational skills, and a customer-centric approach. The position offers generous benefits including flexible holiday options, pension scheme, and wellbeing support, making it a great opportunity for those committed to excellent service and teamwork.

Benefits

25 Days Holiday + Bank Holidays

Matched pension scheme up to 12%

Private medical and dental insurance options

Wellbeing discounts including Gym Memberships

Qualifications

• Solid experience in administration within a busy customer focused role.
• Some understanding of building maintenance terminology preferred.
• Experience of using several different computer systems.

Responsibilities

• Receive work orders and schedule work diaries for trades employees.
• Liaise with trade staff and other repairs staff.
• Manage a diary and bookings schedule for the team.

Skills

Customer service focus

Organizational skills

Ability to manage workload

Strong telephone manner

Empathy and passion for helping people

Job description

A leading housing association in Wembley is looking for a Coordinator to join its operations support team. The role involves scheduling work for trades staff and liaising with residents to ensure timely repairs. Successful candidates will demonstrate solid administration experience, strong organizational skills, and a customer-centric approach. The position offers generous benefits including flexible holiday options, pension scheme, and wellbeing support, making it a great opportunity for those committed to excellent service and teamwork.