Property Scheduling Lead — Car Allowance & Growth

FirstPort; New Milton; On-site; GBP 39,000 - 65,000; Full time

Benefits offered by this job

Car allowance

Competitive salary and benefits

Job summary

Innovus is seeking a dynamic Scheduling Coordinator to join our team in New Milton. You will manage scheduling of site visits, coordinate with property managers, and ensure our team is set up for success. The role reports to the Business and Performance Manager and requires presence in the New Milton office at least three days a week.

The ideal candidate will drive performance by tracking SLAs, KPIs, and maintaining accurate documentation to support billing and customer satisfaction.

Qualifications

• Proven experience in scheduling, coordination, or administrative roles (experience in property or surveying is a plus).
• Strong organisational and time management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and scheduling software (e.g., Excel, Outlook, Creatio).
• Ability to multitask and adapt in a fast-paced environment.
• Attention to detail and a proactive approach to problem-solving.

Responsibilities

• Own the Scheduling Process - Process new instructions, recording client purchase orders and allocate jobs to the most suitable team member based on location, availability, and expertise.
• Coordinate Site Visits - Liaise with property managers and stakeholders to confirm access and schedule appointments efficiently.
• Be the Point of Contact - Manage enquiries related to team members’ availability, reschedule appointments, and keep everyone informed. Address queries relating to client purchase orders and billing information.
• Support Operational Flow - Ensure all documentation is accurate and up to date, to proceed with the completion of a job and proceed with billing.
• Assist with Billing & Quotes - Collate weekly billing data for completed jobs and draft price quotes for new instructions.
• Drive Performance - Track SLAs and KPIs, flag bottlenecks, and work closely with surveyors and managers to keep the job pipeline moving.

Skills

Scheduling

Coordination

Administrative tasks

Organisational skills

Communication

Microsoft Office

Tools

Excel

Outlook

Creatio

Job description

Innovus is seeking a dynamic Scheduling Coordinator to join our team in New Milton. You will manage scheduling of site visits, coordinate with property managers, and ensure our team is set up for success. The role reports to the Business and Performance Manager and requires presence in the New Milton office at least three days a week.

The ideal candidate will drive performance by tracking SLAs, KPIs, and maintaining accurate documentation to support billing and customer satisfaction.