Care Scheduler & Planning Lead

Home Instead; Folkestone; On-site; GBP 26,000 - 28,000; Full time

Benefits offered by this job

Company pension

Mileage allowance (45p per mile)

On-call rota pay

Employee benefits and discounts

Employee assistance programme

Induction and professional development

Job summary

Home Instead Folkestone, Hythe & Ashford is seeking a Scheduler to ensure clients receive reliable, well-coordinated care. You will create and maintain schedules for clients and Care Professionals, considering care needs, availability, location and travel time.

In this full-time, office-based role, you will plan ahead for leave, respond to day-to-day changes, and coordinate with care, recruitment and quality teams. Driving licence and vehicle access are required for this role.

Qualifications

• Experience in scheduling within home care is preferred.
• Excellent organisation and prioritisation skills.
• Strong problem-solving and decision-making abilities.
• Clear written and verbal communication.
• Ability to plan ahead while adapting to changes.
• UK work rights and full driving licence.

Responsibilities

• Create, maintain and publish accurate schedules for clients and Care Professionals.
• Coordinate cover for outstanding visits and respond effectively to changes in availability.
• Plan ahead for annual leave, training, weekends and other periods with additional cover.
• Match Care Professionals with clients based on care needs, skills, compatibility, availability and location.
• Promote continuity by providing clients with consistent Care Professionals and visit times.
• Respond calmly and practically to sickness, cancellations and urgent scheduling changes.
• Communicate changes clearly with clients, families, Care Professionals and colleagues.
• Arrange introductions between clients and Care Professionals when required.
• Ensure travel time between visits is realistic and schedules are practical.
• Maintain accurate records of scheduling changes, conversations and actions.
• Identify patterns or pressures in the schedule and develop suitable solutions.

Skills

Organisation

Problem-solving

Communication

Attention to detail

Job description

Home Instead Folkestone, Hythe & Ashford is seeking a Scheduler to ensure clients receive reliable, well-coordinated care. You will create and maintain schedules for clients and Care Professionals, considering care needs, availability, location and travel time.

In this full-time, office-based role, you will plan ahead for leave, respond to day-to-day changes, and coordinate with care, recruitment and quality teams. Driving licence and vehicle access are required for this role.