Engineer Coordinator

Brook Street; Wells-Next-the-Sea; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Hybrid work flexibility

Permanent 40h/week

Job summary

Brook Street in Tunbridge Wells is seeking an Operations Scheduler for a permanent, full-time role (40 hours/week). The position offers hybrid working flexibility from home on some days after training, with a salary of £28,000–£32,000 per annum, and a supportive team environment.

You will create the monthly engineer schedule for the South East, coordinate planned and reactive visits, monitor completions, and support service delivery.

Qualifications

• 2 years' experience in scheduling/coordination or similar role
• Excellent communication skills and telephone manner
• Calm and professional under pressure
• Ability to multitask and adapt quickly to changing priorities
• Proactive, outside-the-box mindset

Responsibilities

• Create monthly engineer schedules for the South East region
• Schedule planned PPM visits and reactive appointments
• Monitor visit completions and flag concerns early
• Schedule larger ad-hoc works and update management
• Provide high-quality customer service by phone and email
• Support continuous improvement by feeding back site concerns and action plans
• Send quotations for chargeable visits and treatments
• Handle complaints promptly and resolve where possible

Skills

Scheduling/coordination

Communication

Multitasking

Initiative

Job description

Operations Scheduler
Location: Tunbridge Wells
Hours: Permanent, full-time role (40 hours per week), Monday to Friday, 8.30am-5.30pm (flexibility available with 24 hours' notice)
Hybrid working flexibility from home on some days once trained
Salary: £28,000-£32,000 per annum

If you enjoy keeping things running smoothly for customers and you are at your best in a fast-paced, busy environment then this could be the role where you thrive. Our Client, a well-established specialist within their field is expanding and looking for an Operations Scheduler to join a friendly team at the heart of service delivery.

What you will be doing:

• Creating the monthly schedule for engineers across London and the South East, aligned to contract frequency
• Proactively scheduling both planned PPM visits and reactive appointments, with attention to technician patches and route/access efficiency
• Monitoring visit completion throughout the month and spotting any drop-offs early
• Scheduling larger ad-hoc works and keeping the management team updated on any service delivery concerns
• Providing high-quality, personalised customer service-by phone and email-while managing expectations
• Supporting continuous improvement by feeding back sites of concern and helping build action plans
• Sending quotations for chargeable visits and treatments
• Handling complaints promptly: flagging issues immediately, while taking ownership to resolve quickly where possible

What you will bring:

• 2 years' experience in scheduling/coordination (or a similar role)
• Excellent communication skills and a confident telephone manner
• Calm, professional confidence with both clients and engineers-especially under pressure
• Strong ability to multitask, work on your own initiative, and adapt quickly when priorities shift
• A proactive, "outside of the box" mindset