Proactive Scheduler & Service Coordinator

Alder Forest; Worsley; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Full benefits package

Job summary

Network Plus is seeking a Scheduler in Greater Manchester to plan and coordinate work through effective communication with internal and external customers, and to manage the company and client databases. You will own proactive Non-Household cases, schedule work orders with SLA, optimise routes, and provide accurate input into works management systems while maintaining high service levels and customer satisfaction.

The role offers a competitive salary and full benefits package.

Responsibilities

• Take ownership of the Proactive Non-Household cases, coordinating the work from receipt, through to job completion.
• Schedule work orders in accordance with SLA's, whilst optimising travel routes and increasing productivity.
• Provide customer service to both internal and external customers via telephone.
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
• Ensure that all the client and operational requirements are met in a professional and efficient manner.
• Ensure that the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved.
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
• Ensure that safety issues are reported in line with company procedures.

Job description

Network Plus is seeking a Scheduler in Greater Manchester to plan and coordinate work through effective communication with internal and external customers, and to manage the company and client databases. You will own proactive Non-Household cases, schedule work orders with SLA, optimise routes, and provide accurate input into works management systems while maintaining high service levels and customer satisfaction.

The role offers a competitive salary and full benefits package.