Property Repairs & Tenant Experience Officer

Scottish Federation of Housing Associations; Glasgow; On-site; GBP 40,000 - 45,000; Full time

Job summary

A reputable housing association in Glasgow is seeking a Property Officer to deliver a customer-focused reactive repairs and maintenance service. The role involves diagnosing repairs, managing contractors, and enhancing tenant communication. Strong emphasis is placed on supporting vulnerable households and ensuring quality standards in repairs. Candidates should have relevant experience and be adept in managing contractor performance and customer interactions. This full-time position offers a salary of £40,635 to £44,619 per year.

Qualifications

• Experience in property repairs or maintenance is essential.
• Strong communication skills to engage with tenants.
• Ability to manage contractor performance effectively.

Responsibilities

• Deliver a high-quality reactive repairs service.
• Monitor performance against KPIs.
• Provide enhanced support to vulnerable tenants.
• Work closely with Housing Officers.
• Investigate customer complaints relating to repairs.

Skills

Proactive communication

Customer-focused service

Ability to monitor performance

Collaboration

Data management

Job description

A reputable housing association in Glasgow is seeking a Property Officer to deliver a customer-focused reactive repairs and maintenance service. The role involves diagnosing repairs, managing contractors, and enhancing tenant communication. Strong emphasis is placed on supporting vulnerable households and ensuring quality standards in repairs. Candidates should have relevant experience and be adept in managing contractor performance and customer interactions. This full-time position offers a salary of £40,635 to £44,619 per year.