Property Relationship Manager

Thomas Webb Recruitment; Greater London; On-site; GBP 60,000 - 70,000; Full time

Job summary

A leading recruitment consultancy in London is looking for an experienced Property Relationship Manager to oversee a portfolio of luxury developments. This role involves managing site-based teams, ensuring financial and operational compliance, and fostering relationships with residents and clients. The ideal candidate will have at least 5 years of experience in property management, strong financial acumen, and excellent leadership skills. If you are ready to drive service excellence in the residential sector, this opportunity is for you.

Qualifications

• Minimum 5 years experience in property, estate, or block management.
• Proven experience managing multi-site portfolios.
• In-depth understanding of Section 20 consultation and major works compliance.
• Working knowledge of the Building Safety Act 2022.
• Exceptional leadership and interpersonal skills.

Responsibilities

• Oversee a portfolio of residential and mixed-use developments.
• Lead and support Estate Managers and on-site teams.
• Manage annual service charge budgets and financial forecasts.
• Conduct monthly budget variance analysis.
• Ensure compliance with health and safety legislation.

Skills

Financial acumen

Leadership

Communication skills

Interpersonal skills

Organizational skills

Education

TPI Level 3 qualification or equivalent (MIRPM, RICS)

Tools

Qube

MRI

Propman

Microsoft Office

Job description

Job Title: Property Relationship Manager
Location: Camden
Hours: Full-time, Permanent
Salary: £60,000 £70,000 per annum (depending on experience)

Thomas Webb Recruitment is a leading recruitment consultancy specialising in the placement of management professionals across Londons premium residential sector. We are currently seeking an experienced and commercially minded Property Relationship Manager to oversee a portfolio of luxury developments and lead on financial, operational, and compliance management.

This is an outstanding opportunity for an accomplished property professional to take ownership of a diverse portfolio, manage site-based teams, and drive service excellence across multiple developments.

Key Responsibilities:

• Oversee a portfolio of residential and mixed-use developments, ensuring seamless day-to-day operations.
• Lead and support Estate Managers and on-site teams, promoting service excellence and accountability.
• Prepare, review, and monitor annual service charge budgets and financial forecasts.
• Conduct monthly budget variance analysis, managing expenditure and identifying areas of improvement.
• Oversee the preparation of year-end accounts and ensure accuracy of service charge demands.
• Manage and oversee Section 20 consultation processes and major works projects, from tender to completion.
• Ensure compliance with all health and safety legislation and assist with the delivery of the Building Safety Act 2022 requirements.
• Conduct regular site inspections and performance reviews with on-site management teams.
• Lead quarterly contractor meetings, review performance, and identify service improvements.
• Produce quarterly performance reports, including KPIs, financial data, and improvement plans for senior stakeholders.
• Foster strong relationships with residents, clients, and key suppliers through proactive communication and professionalism.

Candidate Requirements:

• Minimum 5 years experience in property, estate, or block management within the residential sector.
• Proven experience managing multi-site portfolios and on-site teams.
• In-depth understanding of Section 20 consultation and major works compliance.
• Working knowledge of the Building Safety Act 2022 and related safety legislation.
• Strong financial acumen with hands-on experience in budgeting, forecasting, and reporting.
• Exceptional leadership and interpersonal skills, with the ability to mentor and develop staff.
• Highly organised and capable of managing multiple priorities effectively.
• Excellent communication and presentation skills, both written and verbal.
• Proficient in property management systems (e.g. Qube, MRI, Propman) and Microsoft Office.
• TPI Level 3 qualification (or equivalent such as MIRPM or RICS) desirable.
• Eligible to work in the UK.

Please note: Only candidates who meet all essential requirements will be contacted.