Property Portfolio Manager - Customer Experience Lead

Newton Property Management Ltd; Aberdeen City; On-site; GBP 25,000 - 35,000; Full time

Job summary

A property management firm based in Scotland is seeking a dedicated professional to oversee customer service and manage a portfolio of clients. Responsibilities include ensuring adherence to customer excellence standards, managing repairs, and facilitating effective communication with customers and contractors. The ideal candidate will possess a full UK driving license, previous customer service experience, and strong teamwork abilities. This role offers a range of benefits, including a car allowance and enhanced parental leave.

Benefits

Car Allowance

Group Life Insurance

Employee Loan Scheme

Pension Scheme

Objective based bonus

Complimentary birthday off

Additional complimentary festive leave

Enhanced parental leave

Sick Pay

Bereavement leave

Responsibilities

• Responsible for the delivery of the 'Newton Way' customer excellence charter.
• Building and maintaining relationships with both customers and contractors.
• Responsible for creating and distributing regular customer communications.
• Conduct regular owners' meetings, in both individual and group settings.
• Plan, attend and manage evening AGMs for portfolio sites.
• Responsible for instructing and monitoring both reactive and proactive repairs.
• Manage and co-ordinate customer insurance claims process.
• Conduct regular property visits.
• Ensuring customer records are kept accurately and up to date.

Skills

Full, clean UK Driving License

Previous experience in a customer service-based role

Strong communicator

Ability to work well as part of a team

Proficient using Office 365

Ability to work to targets

Works well under pressure

Previous experience using a CRM based system

Job description

A property management firm based in Scotland is seeking a dedicated professional to oversee customer service and manage a portfolio of clients. Responsibilities include ensuring adherence to customer excellence standards, managing repairs, and facilitating effective communication with customers and contractors. The ideal candidate will possess a full UK driving license, previous customer service experience, and strong teamwork abilities. This role offers a range of benefits, including a car allowance and enhanced parental leave.