Property Management Administrator

Link Group Limited; Falkirk; Hybrid; GBP 29,000 - 38,000; Full time

Job summary

A reputable social enterprise in Falkirk is seeking a Property Management Administrator for a fixed term until 30 October 2026. This role involves providing vital administrative support for the C~urb Lettings service, processing applications, and managing various customer interactions. Candidates should have customer service experience, proficiency in MS Office, and understanding of GDPR. The role offers hybrid working, with competitive salary and extensive employee benefits.

Benefits

Competitive salary

35 days' holiday annually

Enhanced sick pay

Access to paid qualifications

Defined contribution pension

Healthcare cash plan

Employee assistance programme

Cycle to work scheme

Qualifications

• Experience of providing administrative service and handling complaints.
• Ability to work accurately and to deadlines.
• Knowledge of GDPR in a customer-focused environment.

Responsibilities

• Provide administrative support to the C~urb Lettings service.
• Process applications, new tenant packs, and correspondence.
• Administer all HMO properties and assist with site visits.

Skills

Customer service experience

MS Office proficiency

Organizational skills

Good communication

Tools

Housing management system

Job description

Property Management Administrator

Fixed term until 30 October 2026 to cover maternity leave.

Salary: £29,541.00 to £37,542.00 per annum (dependent on skills and experience).

Location: This post is based at Link’s Falkirk office. However, hybrid working is available with this role.

Hours of Work: 35 hours per week, Monday to Friday. Alternative working patterns and/or working arrangements will be considered.

The Role

At C~urb, part of Link Group, people are at the heart of everything we do. Our people have made our award‑winning social enterprise the success it is today and as it continues to grow, we want them to be the best they can be and to reach their potential.

The Property Management Administrator will provide administrative support to the C~urb Lettings service which provides mid‑market rent and market rent tenancies. This includes the processing of applications, new tenant packs, deposits, enquiries, complaints, correspondence and council‑tax records in line with policies and procedures.

The role involves administering all Houses of Multiple Occupation (HMO) properties and leases with the scope of C~urb Property Management.

The successful candidate will assist officers on site visits and public meetings to take minutes as well as assist with administrative tasks related to viewings and property sales.

About You

You will have experience of providing an administrative service and handling complaints as well as experience of working in a customer service environment.

This role requires experience of using MS Office and a housing management system along with the ability to work accurately, work to deadlines and prioritise competing demands.

Knowledge and understanding of GDPR and its application in a customer‑focused environment are requirement for this post.

The successful candidate will have good communication and organisational skills.

In return you will be offered the opportunity to enhance your skills and knowledge through employee training and development. You can expect to work in a supportive, trusting and transparent working environment, with the autonomy to offer creative and innovative solutions whilst maintaining Link’s values; Responsibility, Empathy, Social Impact, Participate, Equity, Challenge and Transparency.

For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What’s in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.

As a C~urb employee, you'll likely benefit from the following:

• Competitive salary, reviewed annually, and opportunity for annual performance‑related salary increases and discretionary non‑consolidated pay awards subject to terms of the scheme.
• 35 days’ holiday per year (inclusive of public holidays) pro rata plus an additional 1 day’s pro rata holiday per year after 1 year’s service up to a maximum of 40 days per year.
• Opportunity to buy and sell holiday days.
• Enhanced company sick and family friendly pay.
• Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership.
• Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options.
• Access to an Electric vehicle leasing scheme, subject to the terms of the scheme.
• Life assurance scheme providing death in service benefits to named beneficiaries.
• Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services.
• Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well‑being.
• Annual flu vaccination.
• Access to a savings and borrowing scheme.
• Cycle to work scheme.
• Travel season/travel ticket loan and much more!

For a full list of benefits available to employees, please see the following link - https://www.linkhousing.org.uk/what-we-do/work-for-us/.

You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This post is subject to Level 1 Disclosure.

Closing Date: midnight on Monday 19 January 2026.

Interview Date: Interviews are being held on Tuesday 27 January 2026 at C-urb’s Falkirk Office.

How to Apply

Our online application method is the most efficient way to apply and can be started by clicking the "Apply Now" button below. You must complete an application form to be considered for any of our vacancies, but you don’t need a CV to apply for our positions. Also, if you aren’t sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the ‘My Applications’ tab of the vacancy search page and entering your username and password.

As a large employer, we advertise jobs regularly on our own website and social media channels alongside other third‑party websites. No matter where you see one of our vacancies, you will always be directed to our jobs portal to apply directly with us.