Property Helpdesk & Front Desk Administrator

Selwood Ltd; England; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Company bonus scheme

25 days holiday plus bank holidays

Holiday buying option

Pension scheme

Life assurance 3x salary

Employee discount scheme

EAP & Mental Health First Aiders

Employee referral scheme

Job summary

Workdry International Ltd is seeking a Helpdesk & Reception Administrator for the Chandlers Ford Head Office to support the Property Helpdesk, coordinate maintenance, and manage compliance records. A professional front-of-house presence will also be required to support visitors and communications.

Responsibilities include logging requests, coordinating maintenance, maintaining asset and compliance records, and supporting SHEQ audits.

Qualifications

• Proven experience in a property helpdesk, facilities, or maintenance coordination role.
• Strong understanding of property compliance requirements, service scheduling, and record management.
• Experience logging, tracking, and coordinating reactive and planned maintenance tasks.
• Excellent organisational skills with the ability to manage multiple helpdesk requests and prioritise workloads effectively.
• High level of accuracy and attention to detail, particularly when handling compliance documentation and audit records.
• Confident using digital systems, CAFM/helpdesk platforms, and Microsoft Office tools.
• Strong communication skills to liaise with contractors, internal teams, and stakeholders.
• Proactive problem-solving approach with the ability to elevate issues appropriately.
• Customer-focused mindset, maintaining professionalism across both helpdesk and reception interactions.
• Previous experience in a front-of-house or reception role (desirable but not essential).

Responsibilities

• Manage the property helpdesk shared inbox, triage service requests via phone and email in a timely manner, logging tasks accurately.
• Coordinate planned maintenance within renewal dates and reactive maintenance activities.
• Maintain records of assets, compliance documents, and service schedules, filing correctly in Sharepoint.
• Support SHEQ audits and compliance inspections by providing relevant documents within deadlines.
• Support the Property Compliance Lead by monitoring contractor performance and updating contractor records.
• Escalate issues to the Property Compliance Lead when required.
• Create monthly reports requested by the ESG team on property utilities nationwide.
• Answer incoming calls via switchboard and transfer to relevant department, ensuring a professional service.
• Provide a welcoming reception, log visitors, issue passes, and notify recipients.
• Respond to internal emergency calls and act as first point of contact for emergencies.
• Ensure reception area is tidy with promotional media displayed.
• Follow evacuation procedures during fire alarms and assist Fire Wardens as needed.
• Manage post, deliveries, and vehicle keys daily; book meeting rooms, travel, and accommodation.
• Monitor inboxes and triage priority queries.
• Create stationery orders and inform accounts of costs to stay within budget.
• Promote a positive safety culture and ensure compliance with safety directives.

Job description

Workdry International Ltd is seeking a Helpdesk & Reception Administrator for the Chandlers Ford Head Office to support the Property Helpdesk, coordinate maintenance, and manage compliance records. A professional front-of-house presence will also be required to support visitors and communications.

Responsibilities include logging requests, coordinating maintenance, maintaining asset and compliance records, and supporting SHEQ audits.