Helpdesk & Reception Administrator

The Workdry Group; Chandler's Ford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Company bonus scheme

25 days holiday

Holiday buying

Medical cash plan

Pension scheme

Life assurance

Employee discount scheme

Employee Assistance Programme (EAP)

Employee referral scheme

Support for development and training

Job summary

The Workdry Group is seeking a proactive Helpdesk & Reception Administrator at our Chandlers Ford Head Office to support the Property Helpdesk, coordinate maintenance, and maintain compliance records. You will also deliver a professional front‑of‑house reception to visitors and callers, ensuring accuracy and timely responses.

Responsibilities include logging requests, coordinating planned and reactive maintenance, and supporting audits.

Qualifications

• Proven experience in a property helpdesk, facilities, or maintenance coordination role.
• Strong understanding of property compliance requirements, service scheduling, and record management.
• Experience logging, tracking, and coordinating reactive and planned maintenance tasks.
• Excellent organisational skills with the ability to manage multiple helpdesk requests and prioritise workloads effectively.
• High level of accuracy and attention to detail, particularly with compliance documentation and audit records.
• Confident using digital systems, CAFM/helpdesk platforms, and Microsoft Office tools.
• Strong communication skills to liaise with contractors, internal teams, and stakeholders.

Responsibilities

• Manage the property helpdesk shared inbox and triage service requests via phone and email.
• Coordinate planned maintenance within renewal dates and reactive maintenance promptly.
• Maintain records of assets, compliance documents, and service schedules in SharePoint.
• Support SHEQ audits and compliance inspections with timely documents.
• Update contractor records and monitor contractor performance for the Property Compliance Lead.
• Escalate issues to the Property Compliance Lead when required.
• Create monthly reports requested by the ESG team on property utilities nationwide.
• Answer calls via switchboard and route to relevant departments, ensuring professional service.
• Provide front‑of‑house reception, log visitors, issue passes, and manage visitors.

Skills

Property helpdesk

Facilities coordination

Property compliance

Record management

CAFM systems

MS Office

Reception experience

Contractor liaison

Tools

SharePoint

Job description

Our Selwood, Siltbuster, Vanderkamp and Holland Pump businesses combine to form a UK, European and US leader in pumping solutions, on-site water treatment, wet waste processing and the prevention of waterborne pollution, delivering an unrivalled range of rapidly deployable solutions.Our Business

• The Workdry group is a market-leading provider of engineered solutions for the handling and treatment of water and wastewater.

Workdry provides support to group companies through administration and back-office functions including finance, HR, training and development, and health and safety. We are committed to excellence in solutions and services, staff training and development, sustainability and diversity, and provide an environment where every team member can thrive and progress to their full potential.About The Role We are looking for a new Helpdesk & Reception Administrator at our Chandlers Ford Head Office who will support the Property Helpdesk function by managing service requests, coordinating maintenance activities, and maintaining accurate compliance records as well as providing a professional front-of-house reception service to support visitors and incoming communications.Main Responsibilities

• Responsible for managing the property helpdesk shared inbox , triag e property service requests via phone and email in a timely manner , logging tasks accurately .
• Coordinate planned maintenance within the renewal date, and reactive maintenance activities within a timely manner.
• Maintain records of assets, compliance documents, and service schedules ensuring they are filed correctly with in Sharepoint .
• Support SHEQ audits and compliance inspections by providing relevant documents within the deadline set by SHEQ .
• Support the Property Compliance Lead by monitoring contractor performance and being responsible for updating contractor records .
• Escalate issues or concerns to the Property Compliance Lead when required .
• Create m onthly reports requested by the ESG team , on property utilities nationwide.
• Answer incoming telephone calls in a timely manner via switchboard and transfer them to the relevant department/individual accurately. Ensure callers receive a professional and responsive service, and all missed calls are returned promptly.
• Deliver a professional and welcoming reception service, creating a positive first impression for visitors, customers and colleagues. L og all visitors' contact details and issue company pass and no tify the recipient they are visiting .
• Respond to all internal emergency calls immediately (within the site) as appropriate . Act as a first point of contact for emergencies and be the main contact for emergency services.
• Ensure Reception area is welcoming, neat, tidy and clean with promotional media displaying during office opening hours.
• In the event of the fire alarm, follow the evacuation procedure . If safe to do so, take the visitors' log book and report to a Fire Warden.
• Manage post , deliveries , and vehicle key handling daily ensuring department post is received.
• Book meeting rooms, travel, and accommodation for the property team when requested .
• Monitor email inboxes daily and triage any priority queries, forwarding them to relevant departments.
• Create stationery orders and special stationery requests, informing the accounts department of the cost to ensure the cost remains within the budget.
• Actively promote a positive safety culture to ensure relevant safety,health, environmental legislation,directives,and best practicesare followeddaily throughhelpdeskactivities.

Qualifications & Experience

• Proven experience in a property helpdesk, facilities, or maintenance coordination role.
• Strong understanding of property compliance requirements, service scheduling, and record management.
• Experience logging, tracking, and coordinating reactive and planned maintenance tasks.
• Excellent organisational skills with the ability to manage multiple helpdesk requests and prioritise workloads effectively.
• High level of accuracy and attention to detail, particularly when handling compliance documentation and audit records.
• Confident using digital systems, CAFM/helpdesk platforms, and Microsoft Office tools.
• Strong communication skills to liaise with contractors, internal teams, and stakeholders.
• Proactive problem-solving approach with the ability to escalat issues appropriately.
• Customer-focused mindset, maintaining professionalism across both helpdesk and reception interactions.
• Previous experience in a front-of-house or reception role (desirable but not essential).

• What we can offer you
• We understand balancing work and life commitments isn’t always easy, that’s why we’ve designed our benefits package to support you in all areas of life.
• Competitive salary
• Eligible for company bonus scheme (annual and quarterly payments)
• 25 days holiday (plus length of service increases) + 8 Bank Holidays
• Holiday buying (up to an additional week)
• Medical cash plan for yourself – reimburse health costs e.g. dentist or optician, access to 24hour online GP services, discounted gym memberships
• Pension scheme with contribution based on total earnings not just salary
• Life assurance protection at 3 x salary
• Employee discount scheme (discounts/vouchers for supermarkets, high street shops, holidays and more)
• Employee Assistance Programme (EAP) & access to Mental Health First Aiders
• Employee referral scheme (up to £1,000 per referral)
• Support for development and training

EDI Statement Workdry International Ltd is committed to encouraging equality, diversity, and inclusion among our workforce, and eliminating unlawful discrimination. We value transparency, respecting others and understanding differences. We give full and fair consideration to all applicants, regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. As part of your recruitment journey, we are happy to support requests for reasonable adjustments.