Property Helpdesk & Facilities Support Specialist

Deverell Smith Recruitment Ltd; Greater London; On-site; GBP 33,000 - 35,000; Full time

Job summary

A firm of chartered surveyors in Soho, central London, is seeking a Helpdesk Administrator to join its property management team. You will be the first point of contact for tenants, contractors and clients, providing front-line support and raising works orders within a growing asset management department.

This front-line role requires good maths and English, strong communication, and proficiency in Microsoft Office. Yardi experience is desirable.

Qualifications

• Good maths and English required.
• Proficient in Microsoft Office.
• Strong verbal and written communication skills.

Responsibilities

• Handle property-related enquiries via phone and email in a professional and timely manner.
• Liaise with site teams and contractors, ensuring quotations are processed accurately.
• Maintain property portfolio data sheets, keeping contractor contact, access and keyholder details up to date.
• Raise purchase orders for planned preventive maintenance (PPM) and reactive works.
• Ensure site-specific files and documentation remain valid and up to date.
• Manage and maintain the helpdesk system in a timely manner.
• Provide additional support to the Facilities Manager and wider asset management team.

Skills

Strong communication

Organisational skills

Customer service

Education

Good education incl maths & English

Tools

Microsoft Office

Yardi

Job description

A firm of chartered surveyors in Soho, central London, is seeking a Helpdesk Administrator to join its property management team. You will be the first point of contact for tenants, contractors and clients, providing front-line support and raising works orders within a growing asset management department.

This front-line role requires good maths and English, strong communication, and proficiency in Microsoft Office. Yardi experience is desirable.