Helpdesk Coordinator

Aldwych Consulting Ltd; West of England; On-site; GBP 22,000 - 28,000; Full time

Job summary

Aldwych Consulting Ltd in Bristol is seeking an organised Helpdesk Coordinator to join our Building Services team. You will be the central point of contact for facilities requests, log and track maintenance jobs, and ensure work is completed within service levels.

This busy role requires strong organisation, proactive communication and meticulous records management to support compliance and audit processes across the site.

Qualifications

• Experience in a helpdesk, facilities management or admin support role.
• Proficient with CAFM or similar job-tracking software.
• Strong organisational skills and attention to detail.
• Clear, professional communication and proactive problem-solving.

Responsibilities

• Log and manage planned and reactive maintenance jobs using the CAFM system.
• Monitor outstanding jobs and follow up to ensure timely completion.
• Help maintain compliance with contractual service levels.
• Raise and track purchase orders for maintenance requests.
• Coordinate contractor attendance and site-access arrangements.
• Ensure required pre-start documentation is provided by contractors.
• Maintain accurate records for compliance and audit purposes.
• Communicate with contractors, internal teams and other stakeholders.
• Provide general administrative support to the Facilities team.

Skills

Helpdesk experience

Organizational skills

Communication skills

Proactive approach

Tools

CAFM system

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Are you an organised and proactive Helpdesk Coordinator with experience in facilities management, building services or a busy administrative environment?

Our client is looking for a dependable Helpdesk Coordinator to join its Building Services team in Bristol. Working as part of a supportive team you will act as a central point of contact for facilities-related requests, coordinate maintenance activities and ensure jobs are completed within agreed service levels.

This is an excellent opportunity for someone who enjoys a varied, fast-paced position where organisation, communication and attention to detail are essential.

Key responsibilities

• Log and manage planned and reactive maintenance jobs using the CAFM system
• Monitor outstanding jobs and follow up with the relevant parties to ensure timely completion
• Help maintain compliance with contractual service level agreements
• Raise and track purchase orders associated with maintenance requests
• Coordinate contractor attendance and site-access arrangements
• Ensure contractors provide the required pre-start documentation before attending site
• Maintain accurate records and filing systems for compliance and audit purposes
• Communicate with contractors, internal teams and other stakeholders
• Provide general administrative support to the wider Facilities team when required

About you

You will ideally have:

• Previous experience within a helpdesk, facilities management, building services or administrative support position
• Experience using a CAFM system or similar job-tracking software
• Good working knowledge of Microsoft Excel, Word and Outlook
• Strong organisational skills and excellent attention to detail
• Clear and professional communication skills
• A proactive and solution-focused approach
• The ability to remain calm and organised in a busy environment
• Confidence managing changing workloads and competing priorities
• A helpful and customer-focused manner

If you are an organised Helpdesk Coordinator looking for your next opportunity in Bristol,

Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.