Property Helpdesk & Maintenance Coordinator

HC-One; Tees Valley; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Learning & development

25 days annual leave

GP online service

Employee discounts

Wellbeing support

Job summary

The Property Helpdesk Administrator will help manage and deliver all aspects of the Property Services function to maintain HC-One standards as the first choice care home company. They will support our Homes and colleagues, particularly those new or developing, and will be a main point of contact for Homes, HC-One colleagues and external Contractors in relation to Property requests.

Inputting, Monitoring and Querying all maintenance jobs requests, the Property Helpdesk Administrator will manage

Qualifications

• Experience in a busy multi-disciplinary office environment.
• Ability to use word processing, spreadsheets and email effectively.
• Excellent communication skills and professional handling of enquiries.

Responsibilities

• Inputting, monitoring and querying maintenance job requests.
• Resolve queries and escalations related to raised jobs.
• Coordinate with Homes, colleagues and external Contractors to ensure timely maintenance actions.

Skills

Word processing

Spreadsheets

Email handling

Communication skills

Safeguarding awareness

Tools

Microsoft Office

Job description

The Property Helpdesk Administrator will help manage and deliver all aspects of the Property Services function to maintain HC-One standards as the first choice care home company. They will support our Homes and colleagues, particularly those new or developing, and will be a main point of contact for Homes, HC-One colleagues and external Contractors in relation to Property requests.

Inputting, Monitoring and Querying all maintenance jobs requests, the Property Helpdesk Administrator will manage