Property Helpdesk & Front Desk Coordinator

The Workdry Group; Chandler's Ford; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Company bonus scheme

25 days holiday

Holiday buying

Medical cash plan

Pension scheme

Life assurance

Employee discount scheme

Employee Assistance Programme (EAP)

Employee referral scheme

Support for development and training

Job summary

The Workdry Group is seeking a proactive Helpdesk & Reception Administrator at our Chandlers Ford Head Office to support the Property Helpdesk, coordinate maintenance, and maintain compliance records. You will also deliver a professional front‑of‑house reception to visitors and callers, ensuring accuracy and timely responses.

Responsibilities include logging requests, coordinating planned and reactive maintenance, and supporting audits.

Qualifications

• Proven experience in a property helpdesk, facilities, or maintenance coordination role.
• Strong understanding of property compliance requirements, service scheduling, and record management.
• Experience logging, tracking, and coordinating reactive and planned maintenance tasks.
• Excellent organisational skills with the ability to manage multiple helpdesk requests and prioritise workloads effectively.
• High level of accuracy and attention to detail, particularly with compliance documentation and audit records.
• Confident using digital systems, CAFM/helpdesk platforms, and Microsoft Office tools.
• Strong communication skills to liaise with contractors, internal teams, and stakeholders.

Responsibilities

• Manage the property helpdesk shared inbox and triage service requests via phone and email.
• Coordinate planned maintenance within renewal dates and reactive maintenance promptly.
• Maintain records of assets, compliance documents, and service schedules in SharePoint.
• Support SHEQ audits and compliance inspections with timely documents.
• Update contractor records and monitor contractor performance for the Property Compliance Lead.
• Escalate issues to the Property Compliance Lead when required.
• Create monthly reports requested by the ESG team on property utilities nationwide.
• Answer calls via switchboard and route to relevant departments, ensuring professional service.
• Provide front‑of‑house reception, log visitors, issue passes, and manage visitors.

Skills

Property helpdesk

Facilities coordination

Property compliance

Record management

CAFM systems

MS Office

Reception experience

Contractor liaison

Tools

SharePoint

Job description

The Workdry Group is seeking a proactive Helpdesk & Reception Administrator at our Chandlers Ford Head Office to support the Property Helpdesk, coordinate maintenance, and maintain compliance records. You will also deliver a professional front‑of‑house reception to visitors and callers, ensuring accuracy and timely responses.

Responsibilities include logging requests, coordinating planned and reactive maintenance, and supporting audits.