Helpdesk Coordinator

Aldwych Consulting; West of England; On-site; GBP 23,000 - 30,000; Full time

Job summary

Aldwych Consulting is looking for an organised Helpdesk Coordinator to join its Building Services team in Bristol. You will be the central point of contact for facilities-related requests, coordinate maintenance activities and ensure work is completed within service levels.

You will need CAFM experience, strong Microsoft Office skills, and excellent organisation and communication abilities to thrive in a busy environment.

Qualifications

• Experience in helpdesk, facilities management or admin role.
• Familiar with CAFM or similar job-tracking software.
• Proficient in Excel, Word and Outlook.
• Strong organisation and attention to detail.
• Clear, professional communication.
• Proactive, solution-focused.
• Calm and organised in busy environments.
• Able to manage changing workloads.
• Customer-focused and helpful.

Responsibilities

• Log and manage planned and reactive maintenance jobs using the CAFM system
• Monitor outstanding jobs and follow up with the relevant parties to ensure timely completion
• Help maintain compliance with contractual service level agreements
• Raise and track purchase orders associated with maintenance requests
• Coordinate contractor attendance and site-access arrangements
• Ensure contractors provide the required pre-start documentation before attending site
• Maintain accurate records and filing systems for compliance and audit purposes
• Communicate with contractors, internal teams and other stakeholders
• Provide general administrative support to the wider Facilities team when required

Skills

CAFM system

Microsoft Excel

Microsoft Word

Microsoft Outlook

Organisational skills

Communication skills

Attention to detail

Proactive approach

Job description

Are you an organised and proactive Helpdesk Coordinator with experience in facilities management, building services or a busy administrative environment?

Our client is looking for a dependable Helpdesk Coordinator to join its Building Services team in Bristol. Working as part of a supportive team you will act as a central point of contact for facilities-related requests, coordinate maintenance activities and ensure jobs are completed within agreed service levels.

This is an excellent opportunity for someone who enjoys a varied, fast-paced position where organisation, communication and attention to detail are essential.

Key responsibilities

• Log and manage planned and reactive maintenance jobs using the CAFM system
• Monitor outstanding jobs and follow up with the relevant parties to ensure timely completion
• Help maintain compliance with contractual service level agreements
• Raise and track purchase orders associated with maintenance requests
• Coordinate contractor attendance and site-access arrangements
• Ensure contractors provide the required pre-start documentation before attending site
• Maintain accurate records and filing systems for compliance and audit purposes
• Communicate with contractors, internal teams and other stakeholders
• Provide general administrative support to the wider Facilities team when required
  
  

About you

You will ideally have:

• Previous experience within a helpdesk, facilities management, building services or administrative support position
• Experience using a CAFM system or similar job-tracking software
• Good working knowledge of Microsoft Excel, Word and Outlook
• Strong organisational skills and excellent attention to detail
• Clear and professional communication skills
• A proactive and solution-focused approach
• The ability to remain calm and organised in a busy environment
• Confidence managing changing workloads and competing priorities
• A helpful and customer-focused manner
  
  

If you are an organised Helpdesk Coordinator looking for your next opportunity in Bristol, send a copy of your CV ASAP!

Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.