Facilities Helpdesk Coordinator – Maintenance & Compliance

Aldwych Consulting Ltd; West of England; On-site; GBP 22,000 - 28,000; Full time

Job summary

Aldwych Consulting Ltd in Bristol is seeking an organised Helpdesk Coordinator to join our Building Services team. You will be the central point of contact for facilities requests, log and track maintenance jobs, and ensure work is completed within service levels.

This busy role requires strong organisation, proactive communication and meticulous records management to support compliance and audit processes across the site.

Qualifications

• Experience in a helpdesk, facilities management or admin support role.
• Proficient with CAFM or similar job-tracking software.
• Strong organisational skills and attention to detail.
• Clear, professional communication and proactive problem-solving.

Responsibilities

• Log and manage planned and reactive maintenance jobs using the CAFM system.
• Monitor outstanding jobs and follow up to ensure timely completion.
• Help maintain compliance with contractual service levels.
• Raise and track purchase orders for maintenance requests.
• Coordinate contractor attendance and site-access arrangements.
• Ensure required pre-start documentation is provided by contractors.
• Maintain accurate records for compliance and audit purposes.
• Communicate with contractors, internal teams and other stakeholders.
• Provide general administrative support to the Facilities team.

Skills

Helpdesk experience

Organizational skills

Communication skills

Proactive approach

Tools

CAFM system

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Aldwych Consulting Ltd in Bristol is seeking an organised Helpdesk Coordinator to join our Building Services team. You will be the central point of contact for facilities requests, log and track maintenance jobs, and ensure work is completed within service levels.

This busy role requires strong organisation, proactive communication and meticulous records management to support compliance and audit processes across the site.