M&E Service Desk Admin | SLA-Driven Helpdesk & Scheduling

Excel Engineering Recruitment LTD; England; On-site; GBP 26,000 - 27,000; Full time

Job summary

Service Desk Administrator in Farnham is seeking a proactive admin professional to support a busy helpdesk and field engineering team. You will handle general admin, calls and emails, and allocate work to engineers, ensuring SLA targets are met.

The role requires excellent communication, strong data entry skills, and the ability to work under pressure. Opportunity to assist with HSEQ documentation and future ISO processes. On-site position with a reputable building services company.

Qualifications

• Experience in a helpdesk or office administration environment.
• Organised with strong attention to detail.
• Ability to work in a fast-paced environment.
• Pro-active with the ability to work independently or in a team.
• Excellent written and verbal communication skills.
• Accurate data entry and document filing.

Responsibilities

• General administration duties including documents, files, and filing.
• Answering calls and emails across multiple inboxes.
• Allocating work to engineers.
• Adhering to SLA targets.
• Assisting with health, safety and compliance documentation.
• Collating information for ISO standards (future).
• Processing jobsheets and uploading reports to portals.
• Raising purchase orders and requesting costs.
• Arranging site access and permits when required.

Skills

Customer service

Helpdesk

Data entry

Attention to detail

Time management

Communication skills

Job description

Service Desk Administrator in Farnham is seeking a proactive admin professional to support a busy helpdesk and field engineering team. You will handle general admin, calls and emails, and allocate work to engineers, ensuring SLA targets are met.

The role requires excellent communication, strong data entry skills, and the ability to work under pressure. Opportunity to assist with HSEQ documentation and future ISO processes. On-site position with a reputable building services company.