Property Damage Claims Specialist - Part-Time, Doncaster

DFS; Doncaster; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading transport services company is seeking a Property Damage Support Agent in Doncaster. This role involves being the first point of contact for customers regarding claims, utilizing strong communication, empathy, and problem-solving skills to manage customer expectations and support resolutions. Candidates should have experience in customer service or claims handling, with the ability to negotiate effectively. The position requires on-site work at least two days per week with competitive salary based on skills and experience.

Qualifications

• Strong verbal and written communication skills.
• Proven experience in customer service or claims handling (preferred).
• Confident negotiation and problem-solving abilities.

Responsibilities

• Contact customers to discuss claims raised through drivers or delivery centers.
• Hold empathetic discussions to gather claim details and provide guidance.
• Collaborate with third-party specialists and internal teams.

Skills

Strong verbal and written communication skills

Proven experience in customer service or claims handling

Ability to negotiate and problem-solve

Strong organisational skills

Job description

A leading transport services company is seeking a Property Damage Support Agent in Doncaster. This role involves being the first point of contact for customers regarding claims, utilizing strong communication, empathy, and problem-solving skills to manage customer expectations and support resolutions. Candidates should have experience in customer service or claims handling, with the ability to negotiate effectively. The position requires on-site work at least two days per week with competitive salary based on skills and experience.