Property Coordinator

Centrick; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A residential property management company in Manchester is seeking a Property Coordinator to support Property Managers and manage customer queries. The ideal candidate will have strong administrative and organisational skills, attention to detail, and the ability to create lasting connections with clients. Join a nurturing environment with opportunities for personal and professional growth.

Benefits

25 days’ holiday plus bank holidays

Enhanced pension scheme

Holiday allowance grows with length of service

Company sick pay increases over time

Study support for professional growth

24/7 mental health services

Extra day off on your birthday

Annual volunteer day

Monthly reward platform perks

Qualifications

• Showcase strong administrative and organisational skills.
• Ability to create lasting connections with residents and clients.
• Clear written communication and attention to detail.

Responsibilities

• Support Property Managers and their portfolio.
• Update Qube & Cheat sheets with relevant information.
• Issue letters via Qube and manage customer queries.
• Maintain accurate records of all actions taken.

Skills

Strong administrative and organisational skills

Customer service excellence

Strong rapport and lasting connections

Attention to detail

Clear written communication

Job description

Overview

We’re Centrick — residential property experts with a clear mission: to make lives better, every day.

Since 2005, we’ve grown into a nationwide business with a global reach, managing buildings and estates of all shapes and sizes. From property management, sales, and lettings to on-the-ground services like cleaning, caretaking, and maintenance — we deliver quality, end-to-end solutions.

With our headquarters in central Birmingham and teams across the UK, we’re powered by dedicated professionals working collaboratively across operations, marketing, finance, and beyond. We reinvest in our people, technology, and culture to drive continuous improvement and long-term impact — for our clients, customers, and communities.

What You’ll Be Doing

No two days are the same, but the tasks below offer a glimpse of what to expect. If you don’t meet every point but believe you have the skills to succeed, we encourage you to apply.

• Supporting Property Managers and their portfolio
• Escalate unresolved or complex issues to the Property Manager or Senior PC
• Ensuring Qube & Cheat sheets are updated with relevant information (including PA and access info)
• Confidently issue letters via the correct correspondence on Qube (including breach of lease letters)
• Managing MCP efficiently (i.e. adding updates where necessary, assigning requests to the correct person, correct categorising, unacknowledged below 10 daily etc.)
• Raise detailed work orders and quotation requests
• Action customer queries via MCP
• Visit sites for better understanding and learning development (not a must)
• Deal with fob/key requests
• Phone support if needed
• Action insurance claims depending on complexity
• Maintain accurate records of all actions taken for audit and compliance

What You Need To Succeed

• Be able showcase your strong administrative and organistational skills, your customer service excellence and your ability to create a strong rapport and lasting connections with our residents and clients
• Have strong attention to detail
• Clear written communication

Why Join Us?

• Time to Recharge: 25 days’ holiday plus bank holidays
• Future Security: Enhanced pension scheme based on role
• Extra Holiday: Your holiday allowance grows with your length of service—because loyalty deserves rewards
• Sick Pay Boost: Company sick pay increases over time to support your wellbeing when you need it most
• Learning & Development: Study support and access to our dedicated academy to help you grow professionally and personally
• Mental Health Support: 24/7 mental health services
• Birthday Bonus: Enjoy an extra day off on your birthday to celebrate your way
• Giving Back: One volunteer day annually to support a charity or cause close to your heart
• Reward Platform: Monthly perks how you like

At Centrick, diversity and inclusivity are fundamental to who we are. We welcome applicants from all backgrounds and are committed to creating a respectful and supportive hiring experience. If you need any adjustments during the interview process, please let us know—we’re here to help you succeed.