Property Administrator

Elevate Projects Ltd; Bristol; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A property management company based in the UK is seeking a proactive Property Administrator to manage complex repair cases, particularly those involving damp and disrepair. The role involves coordinating inspections, maintaining records, and ensuring effective communication with residents and contractors. Candidates should have experience in property management or housing administration, strong organizational skills, and be comfortable with property management systems. This contract role offers a hybrid working model and a supportive team environment.

Qualifications

• Experience in repairs coordination or property management desired.
• Strong understanding of damp, mould, and disrepair challenges.
• Ability to work under tight deadlines with a busy caseload.

Responsibilities

• Log and track reports of damp, mould, and disrepair.
• Coordinate inspections and follow-ups with contractors.
• Keep residents updated throughout the repair process.
• Maintain accurate records of case progress.

Skills

Communication skills

Organisational skills

Attention to detail

Empathy

Tools

Property management systems

Microsoft Office

Job description

We are seeking a proactive, organised, and customer-focused Property Administrator to support the management of complex repair cases, particularly those involving damp, mould, and disrepair.

In this crucial role, you'll act as a central point of contact for residents, contractors, and internal teams — ensuring cases are handled efficiently, sensitively, and in line with new legislation, including Awaab's Law.

Key Responsibilities

• Log, triage and track incoming reports of damp, mould, and disrepair.
• Coordinate inspection visits, surveys, and follow-up works with contractors and in-house teams.
• Keep residents informed and updated throughout the repair process with empathy and clarity.
• Maintain accurate and up-to-date records of case progress, correspondence, and outcomes.
• Ensure compliance with relevant policies, regulations, and service level agreements.
• Assist with the preparation of reports, case files, and documentation for legal or complaint-related matters.
• Support the wider repairs and maintenance team with administrative duties and scheduling.

What We're Looking For

• Previous experience in a similar repairs coordination, property management or housing admin role (desirable).
• Strong understanding of the challenges and sensitivity around damp, mould, and disrepair.
• Excellent communication and organisational skills with a keen attention to detail.
• Ability to manage a busy caseload and work to tight deadlines.
• Confident using property management systems and Microsoft Office.
• A proactive, empathetic, and resident-focused approach to service delivery.

This is working on a contract basis offering hybrid working and joining a friendly team environment