Property Administrator

LRG; Aylesbury; On-site; GBP 28,000; Full time

Job summary

A residential property management firm located in Aylesbury seeks a Property Administrator to join their dynamic team. In this role, you will ensure a high level of service and manage tenant and landlord inquiries. Key responsibilities include handling maintenance requests, ensuring compliance with legislation, and maintaining communication throughout the tenancy. Ideal candidates possess excellent communication skills and a full UK driving license. You will enjoy a supportive work environment and opportunities for career growth.

Benefits

Proven track record for career growth

Market leading training

Supportive team environment

Quarterly and yearly awards

Qualifications

• Full UK Driving License required.
• Experience in property administration is beneficial but not essential.

Responsibilities

• Provide excellent levels of communication during the tenancy.
• Handle tenants' maintenance requirements and communicate with landlords.
• Ensure compliance with property legislation.
• Conduct regular calls with landlords and manage communication.

Skills

Excellent communication, written and verbal

Professional telephone manner

Organisational skills

Time management

Attention to detail

Job description

Job Title: Property Administrator

Location: Aylesbury

Brand: Alexander & Co

Salary: £27,200 OTE inclusive of commission

Hours: Monday - Friday 8:30am - 5:30pm

About Alexander & Co:

Alexander & Co. specialise in residential lettings, sales and property management. We understand how much property means to our clients, so no matter what you’re looking to do – let, rent, sell or buy – we’re here to help.

Job Summary and key responsibilities

Reporting to the Team Manager/Head of Centre, Leaders are seeking a Property Administrator to join our dedicated and dynamic team based in Aylesbury. As a Property Administrator, experience is beneficial but not essential. You will play a pivotal role in ensuring our customers receive the highest level of service and support. You will act as a point of contact for our tenants and landlords, assisting them with inquiries, booking appointments and ensuring a smooth process throughout the tenancy from beginning to end.

Key Responsibilities

• You’ll be expected to provide excellent levels of both telephone and written communication for the duration of the tenancy
• Responsible for accepting and understanding tenants maintenance requirements, providing a triage service to try to resolve issue
• If unable to resolve, then communicate this to the landlord with a solution to the problem and arrange works with dedicated contractor
• Updating all parties on a regular basis by both phone, email or text and logging notes.
• To make regular ‘well being’ calls to the landlord
• Working with the property management team to ensure that all works are completed and invoiced with 21 days and updating customers on progress
• Working with the property management team to ensure that all mandatory compliance / legislation is in place on all properties, if this has not occurred to ensure that company process has been followed
• Working with the Property Inventory Clerks to ensure all properties have been inspected as required and that landlords and tenants have been fully communicated to in line with company policy
• Placing calls to all managed landlords and tenants 2 weeks prior to vacation to ensure they understand the check out process and time frames
• Dealing with non managed deposits who are part of the No Deposit Scheme
• To ensure check out process is followed and communication is sent out within company process via the Depositary site
• To work with the team leaders, head of centres and branch network to understand the reason for any lost units
• To maintain high levels of communication to internal and external customers

What are we looking for

• Excellent communication, written and verbal
• Professional telephone manner
• Organisational skills, time management and attention to detail
• Full UK Driving License Required

What we can offer you

• Proven track record for career growth and advancement within the company
• Market leading training and ongoing professional development
• Access to a diverse portfolio of properties
• Supportive and collaborative team environment

Benefits

• Competitive base salary and additional incentives
• Quarterly and yearly awards