Project Worker

NFP PEOPLE; Southend-on-Sea; On-site; GBP 27,000 - 30,000; Full time

Job summary

A leading support services organization in Southend-on-Sea is seeking a dedicated Project Worker to provide crucial support to residents in their housing services. This role involves managing individual caseloads, delivering practical advice on welfare rights, and assisting individuals in developing essential life skills. The successful candidate will be compassionate and resilient, working both independently and collaboratively. A Level 3 qualification in Health & Social Care is desirable. This full-time position requires evening and weekend availability on a rota basis.

Qualifications

• Knowledge of challenges faced by people affected by homelessness.
• Experience of partnership working and engagement with stakeholders.
• Commitment to anti-oppressive practice.

Responsibilities

• Provide high-quality support to residents in supported housing.
• Manage a caseload and maintain support plans.
• Deliver practical advice and guidance on welfare rights and housing.

Skills

Compassionate

Resilient

Empathetic communication

Rapport building

Problem solving under pressure

Ability to work independently

Education

A Level 3 qualification in Health & Social Care, Housing or Information Advice and Guidance

Job description

Project Worker

We are recruiting a dedicated Project Worker to provide high quality support to residents in supported housing services.

Salary: £27,045- £29,357
Location: Southend on Sea
Hours: Full time, 37 hours per week (including evenings/weekends on a rota)
Contract: Permanent
Closing date: 27/2/26

About the Role

The Project Worker will play a vital role in helping residents move towards safer, more stable and independent lives. Working within supported accommodation services, they will deliver practical advice, personalised support and intensive housing management to people experiencing or at risk of homelessness.

Key responsibilities include:

• Creating a welcoming, supportive environment that helps residents adjust to a more settled way of life.
• Managing a caseload, completing assessments, delivering key working sessions and maintaining support plans and reviews.
• Building warm, professional relationships with service users while prioritising their wellbeing and best interests.
• Providing guidance on welfare rights, housing, benefits and legal entitlements, and assisting residents in accessing them.
• Supporting individuals to obtain medical, dental, mental health and substance use services where required.
• Encouraging engagement with specialist addiction support agencies.
• Helping residents develop essential life skills such as budgeting, cooking, household tasks and personal hygiene.
• Ensuring case files and data are accurate, regularly reviewed and compliant with GDPR requirements.
• Conducting routine health and safety checks across properties and maintaining safe, secure environments.
• Contributing to group activities and providing evening and weekend cover on a rota basis.
• Developing positive working relationships with partner agencies and attending joint meetings as needed.
• Supporting tenancy sustainment, preventing evictions and assisting residents preparing to move on.
• Ensuring timely housing benefit claims and accurate recording of service charges.

About You

The successful candidate will be compassionate, resilient and committed to supporting individuals with complex needs.

You will bring:

• Knowledge of the challenges faced by people affected by homelessness and of relevant best practice approaches.
• Experience of partnership working and liaising effectively with a range of stakeholders.
• Clear and empathetic communication skills across face to face, phone and email interactions, using trauma informed approaches.
• The ability to remain calm, professional and solution focused during challenging situations.
• Strong rapport building skills and the ability to identify and escalate safeguarding concerns.
• Self motivation, flexibility and the confidence to work independently as well as collaboratively.
• Patience, resilience and a commitment to anti oppressive practice.
• Willingness to work evenings, weekends and bank holidays on a shared rota.
• A Level 3 qualification in Health & Social Care, Housing or Information, Advice and Guidance (desirable but not essential).

About the Organisation

The organisation provides supported housing and tailored services to individuals experiencing homelessness, helping people build confidence, improve wellbeing and work towards independent living. Through compassionate, person centred support and strong partnerships with local agencies, the organisation ensures residents receive the right help at the right time

Housing Support Worker, Supported Housing Worker, Homelessness Support Worker, Support & Resettlement Worker, Tenancy Sustainment Officer, Outreach Support Worker, Vulnerable Adults Support Worker, Independent Living Support Worker, Accommodation Support Worker, Supported Living Project Worker, Housing & Wellbeing Worker, Support Worker