Project Support Technician

Thames Water Utilities Limited; Borough of Spelthorne; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent water services company is seeking Project Support Technicians to assist in delivering essential services across London. Responsibilities include investigating water network issues, collaborating with stakeholders to ensure project completion, and contributing to health and safety initiatives. The role requires a full UK driver's licence and offers a competitive salary starting from £29,000 along with generous holidays, pension schemes, and additional benefits.

Benefits

24 days holiday

Pension contribution up to 12%

Medical assessments

Performance-related pay

Generous paternity leave

Enhanced maternity leave

Wider benefits scheme

Qualifications

• Must hold a full UK driver's licence.
• Proven communication skills with a range of stakeholders.
• Ability to work autonomously and in a team.

Responsibilities

• Investigate and resolve issues in the clean water network.
• Communicate effectively with stakeholders for project completion.
• Support implementation of new systems for efficiency.

Skills

Strong collaboration skills

Customer service ethic

Project coordination experience

Understanding of domestic plumbing

Water industry qualification

Education

Water industry qualification

Job description

About the role

Are you looking for a rewarding career where you can make a real difference? We are seeking up to six enthusiastic Project Support Technicians to join our dedicated team at our Ashford Common - Water Treatment Site. Help us deliver clean, reliable water across London while playing a crucial role in supporting major and minor capital projects throughout the city.

What you’ll be doing as the Project Support Technician

• Investigate the clean water network to resolve poor asset performance, including high or low pressure, leakage metering queries and loss of supply.
• Communicate with all stakeholders in a professional manner to ensure efficient completion of projects and maintenance programmes.
• Provide specialist technical advice where appropriate to support the first‑time completion of planned works.
• Attend and contribute to performance meetings to provide updates and highlight risks to delivery.
• Support the implementation of new technical systems and processes to improve efficiency of the PS team.
• Proactively seek to understand asset care plans and asset criticality as well as produce scope of works packs upon request.
• Engage with Health & Safety initiatives providing examples of best practice and improvements.

Base Location

Walton‑on‑Thames - KT12 2EG

Working Pattern

38 Hours Monday‑Friday plus Standby rota. Over‑time opportunities and rota payments can increase your earning potential upon completion of essential company training.

Driver Licence Requirement

Due the nature of this role you must hold a full UK driver’s licence.

What you should bring to the role

• Be a strong collaborator, building trust within teams and across siloes. Collaborate with colleagues to tackle key outcomes, not specific problems, and enable others to raise performance.
• Can demonstrate a strong external customer service ethic, measurement of customer satisfaction and a proven track record of delivering improvement for internal and external customers.
• Proven experience in project or work coordination with the ability to communicate in a friendly, open, honest and constructive manner with a range of people and stakeholder departments.
• An understanding of domestic plumbing, water mains & leakage detection.
• A water industry qualification in operating water networks, or an equivalent qualification.
• This role will require you to work autonomously as well as within a team.
• Full UK driving licence.

What’s in it for you

• Competitive salary starting from £29,000 per annum, depending on skills and experience.
• 24 days holiday per year, increasing to 28 days with the length of service. (Plus bank holidays)
• Contributory pension – Defined Contribution – Maximum of 12% – 2x employee contribution.
• Personal medical assessments – Open to all once a year.
• Performance‑related pay plan directly linked to company performance measures and targets.
• Generous pension scheme through AON.
• Generous paternity leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced maternity leave, 26 weeks full pay and 13 weeks half pay.
• Wider benefits scheme including our benefits hub, which is packed full of offers and information to save you money and support your wellbeing.

Disclaimer

Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.