Project Support Coordinator

Baker Hughes; Ashby-de-la-Zouch; On-site; GBP 30,000 - 40,000; Full time

Job summary

An energy technology company in Ashby-de-la-Zouch is looking for a detail-oriented planner for project coordination and customer support. The ideal candidate will manage installation and maintenance contracts, support engineers, and ensure effective communication with stakeholders. If you thrive in planning and enjoy a diverse role in a collaborative environment, this opportunity is for you.

Benefits

Contemporary work-life balance policies

Comprehensive private medical care options

Life insurance and disability programs

Tailored financial programs

Additional elected or voluntary benefits

Qualifications

• Experience working in a customer support or parts environment.
• Understanding of ERP systems.
• Strong organizational and workload management skills.
• Proven experience coordinating multiple tasks and priorities.
• Excellent written and verbal communication skills.
• Strong attention to detail and data management capabilities.

Responsibilities

• Proactively manage installation and maintenance contracts for key accounts.
• Resolve customer issues through phone, email, and in-person interactions.
• Plan jobs, projects, and aftersales contract activities.
• Manage stock and service parts demand.
• Support engineers, subcontractors, and suppliers during delivery.
• Maintain and update project schedules and resources.
• Ensure contractual obligations, processes, and deadlines are met.
• Prepare reports, documentation, and customer feedback summaries.

Skills

Project coordination

Customer support

Planning and scheduling

Communication skills

ERP system knowledge

Data analysis

Stakeholder coordination

Job description

Overview

Are you a detail‑driven planner who enjoys coordinating projects and supporting customers?

Would you like to work in a role that combines customer interaction, contract delivery, and operational planning?

Join our Digital Solutions Team

Baker Hughes is the leading energy technology company, who delivers across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries. Our innovative technologies and services are taking energy forward! Making it safer, cleaner and more efficient for people and the planet.

Fuel your passion

You will be coordinating customer interactions and supporting the delivery of installation and maintenance contracts. You will be working closely with customers, engineers, suppliers, and internal teams to ensure planning accuracy, strong communication, and efficient project execution.

Responsibilities

• Proactively managing installation and maintenance contracts for key accounts
• Resolving customer issues through phone, email, and face‑to‑face interaction
• Planning jobs, projects, and aftersales contract activities
• Managing stock and service parts demand
• Supporting engineers, subcontractors, and suppliers during delivery
• Maintaining and updating project schedules and resources
• Ensuring contractual obligations, processes, and deadlines are met
• Preparing reports, documentation, and customer feedback summaries

Essential Skills

• Project coordination
• Customer support
• Planning and scheduling
• Communication skills
• ERP system knowledge
• Data analysis
• Stakeholder coordination

To be successful in this role

• Have experience working in a customer support or parts environment
• Have an understanding of ERP systems
• Have strong organizational and workload management skills
• Have proven experience coordinating multiple tasks and priorities
• Have excellent written and verbal communication skills
• Have strong attention to detail and data management capabilities

Work in a way that works for you

We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working with us

Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.

Working for you

Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:

• Contemporary work-life balance policies and wellbeing activities
• Comprehensive private medical care options
• Safety net of life insurance and disability programs
• Tailored financial programs
• Additional elected or voluntary benefits

About Us

We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.

Join Us

Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let’s come together and take energy forward.

Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.