Project Support Assistant

JobStart Scheme; Derry/Londonderry; On-site; GBP 60,000 - 80,000; Part time

Job summary

A community support initiative in Derry/Londonderry is seeking a Project Support Assistant to help deliver high-quality support programs. The role involves coordinating workshops, serving as the first point of contact for customer inquiries, and maintaining accurate records for compliance. The ideal candidate will have proficiency in Microsoft Office, strong customer service skills, and the ability to adapt to project changes in a dynamic environment. This is a temporary position requiring up to 25 hours per week, offering competitive pay rates.

Qualifications

• Experience in an office-based role with proficiency in Microsoft Office (Word, Excel, and Outlook).
• Ability to engage with individuals from diverse backgrounds with effective communication.
• Flexible approach to adapt to changing project requirements.

Responsibilities

• Coordinate scheduling of workshops and training events.
• Serve as a primary contact for enquiries and registrations.
• Maintain accurate client records on CRM system for compliance.

Skills

Customer Service Excellence

Familiarity with Microsoft Office

Adaptability

Job description

THE EMPLOYER IS: ENTERPRISE NORTH WESTWe are looking for an organised and motivated Project Support Assistant to join our main office team. This role is pivotal in helping Enterprise North West deliver high-quality support programmes to a diverse range of customers and aspiring entrepreneurs.You will act as a key point of contact, providing the administrative support team with support to see projects and programmes from initial intake to completion. If you are passionate about impact and enjoy a fast-paced environment where no two days are the same, this role offers a unique opportunity to contribute to the economic growth of the North West.

Responsibilities

• The Project Support Assistant will work closely with our programme leads and delivery team to ensure seamless service delivery.
• Programme Coordination: Assisting in the scheduling of workshops, mentoring sessions, and training events across our various enterprise initiatives.
• Customer Engagement: Serving as a first point of contact for enquiries, managing registrations, and maintaining regular communication with programme participants.
• Data & Compliance: Updating and maintaining accurate records on our CRM system to track client progress and ensure all project data meets funding and audit requirements.
• Marketing Support: Assisting with the creation and distribution of promotional materials, social media updates, and newsletters to highlight upcoming programmes.
• Reporting: Helping the office staff compile feedback, survey results, and impact data to produce monthly and end-of-project reports for stakeholders.

Skills and Qualifications

• Customer Service Excellence: The ability to answer the phone and email with the ability to build rapport with people from all backgrounds.
• Familiarity with digital tools such as Microsoft Office and social media platforms.
• Adaptability: A flexible approach to work, with the ability to support different teams as project priorities shift.
• Experience in an office-based role with a level of proficiency in Microsoft Office (Word, Excel, and Outlook).

Further Information

The Employer is: ENTERPRISE NORTH WESTJobStart Opportunity - Working Hours Information- Standard Hours: up to 25 hours per week.- Flexible/Reduced Hours: May be available upon approval by a Work Coach.- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.

Vacancy ID 1753868 Job Sector Business, Policy and Projects Area Derry or Londonderry Location Derry/Londonderry Salary 16-17 £7.55, 18-20 £10.00, 21 plus £12.21 per hour No. vacancies 1 Contract Type Temporary Weekly hours 25 Published date 12/01/2026 Closing date 20/02/2026 Worktime To be confirmed

Area: All of Northern Ireland
Closing date: 16 Jan 2026

Area: All of Northern Ireland
Closing date: 19 Jan 2026