Project Manager - Servicenow

Vallum Associates; South Shields; On-site; GBP 90,000 - 130,000; Full time

Job summary

Vallum Associates in the United Kingdom seeks a senior ServiceNow specialist to lead complex engagements, shaping platform strategy and delivery. You will drive governance, design scalable workflows, and mentor delivery teams while ensuring customer value realization.

The role requires extensive ServiceNow expertise, ITSM/ITOM/ITAM knowledge, and relevant certifications. You will collaborate with customers to define future-state architectures and integrate AI-enabled processes to improve

Qualifications

• 8+ years in professional services or ServiceNow project management.
• 2
• Expertise in ITSM, ITOM, ITAM and platform workflows.
• 3
• Certifications CSA/CAD/CIS highly relevant.
• 2
• PM/Prince II or PMP certification preferred.
• 2
• Ability to lead large delivery teams and provide technical leadership.
• 3
• Design scalable ServiceNow workflows and architectures aligned to customer goals.
• 3
• Incorporate AI into workflows and decision-making per guidance.
• 2
• Ability to facilitate workshops and define target-state solutions.
• 2

Responsibilities

• Lead workshops, assess current processes, and define future-state solutions.
• Review and validate deliverables including configuration, integration, testing, and documentation.
• Provide coaching to Engagement Managers and teams to ensure quality and value.
• Drive solution quality, innovation and customer value realization.

Skills

ServiceNow PM

ServiceNow Platform

ITSM ITOM ITAM

Solution Design

ServiceNow Integrations

CSA/CAD/CIS

PMP/Prince II

Delivery leadership

Technical Architecture

AI in workflows

Workshops & discovery

Deliverables review

Mentoring

Tools

ServiceNow

AI tools

Job description

Essential skills/knowledge/experience:

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.
• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
• AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.