Project Manager - Servicenow

Vallum Associates; Wolverhampton; On-site; GBP 90,000 - 130,000; Full time

Job summary

Vallum Associates is seeking a seasoned ServiceNow Program Manager in the UK to lead large, complex engagements and guide delivery teams. You will shape scalable workflow solutions on the ServiceNow platform, aligning designs to long-term customer goals and AI-driven process improvements.

The role requires expert governance, workshops, and hands-on collaboration with stakeholders to drive solution quality and measurable business value.

Qualifications

• 8+ years in Professional Services or ServiceNow project management.
• Strong knowledge of ITSM/ITOM/ITAM and platform workflows.
• Experience in solution design and integrations on the ServiceNow platform.
• Certifications such as CSA/CAD/CIS and PMP/Prince II preferred.

Responsibilities

• Lead large and complex engagements and delivery teams with technical guidance.
• Design scalable ServiceNow workflows and architectures aligned to client objectives.
• Coach Engagement Managers and ensure delivery quality and value realization.

Skills

Project Management

ServiceNow Platform

ITSM

ITOM

ITAM

Platform workflows

Solution Design

ServiceNow integrations

PMP/Prince II

Education

ServiceNow Certifications (CSA/CAD/CIS)

Job description

Essential skills/knowledge/experience:

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.
• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
• AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.