Project Manager - Servicenow

Vallum Associates; Hull and East Yorkshire; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Certifications support

Career development plan

Mentoring program

Job summary

Vallum Associates in the United Kingdom seeks an experienced ServiceNow Program/Project Manager to lead large, complex ServiceNow engagements. You will drive delivery strategy, coordinate multidisciplinary teams and ensure customer objectives are met with high-value outcomes.

Responsibilities include designing scalable ServiceNow workflows, guiding architecture, and integrating AI-enabled processes. You will mentor Engagement Managers, review technical deliverables, and maintain strong

Qualifications

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Proven experience leading large, complex engagements and delivery teams.
• Design scalable ServiceNow workflows and technical architectures.
• Experience integrating AI into work processes and decision making.

Responsibilities

• Lead large and complex engagements and delivery teams with technical guidance.
• Design scalable ServiceNow workflow solutions aligned to customer goals.
• Coach Engagement Managers and ensure solution quality and value realization.
• Conduct workshops, assess current-state processes and define future-state solutions.

Skills

ServiceNow Platform

Project Management

ITSM / ITOM / ITAM

Solution Design

Technical leadership

Workshop facilitation

AI in workflows

Engagement leadership

Education

ServiceNow CSA/CAD/CIS certifications

PMP/Prince2 certifications

Job description

Essential skills/knowledge/experience:

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.
• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
• AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.