Project Manager - Servicenow

Vallum Associates; Bath; On-site; GBP 90,000 - 120,000; Full time

Job summary

Vallum Associates in the United Kingdom seeks a Senior ServiceNow Project Manager to lead large, complex engagements and deliver end-to-end platform solutions.

You will drive workshops, solution design, integrations, and governance, mentoring engagement teams and ensuring high-value outcomes for clients.

Qualifications

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Expertise in ServiceNow ITSM, ITOM, ITAM and platform workflows.
• Certifications: CSA/CAD/CIS and PMP/Prince II.
• Proven ability to lead large, complex engagements and delivery teams.

Responsibilities

• Lead large and complex engagements and provide technical leadership to customers.
• Design scalable ServiceNow workflow solutions and technical architectures.
• Conduct workshops and define future-state technical solutions.
• Review and validate technical deliverables, including integrations and testing.

Skills

Project Management

ServiceNow Platform

ITSM

ITOM

ITAM

Platform workflows

Solution Design

ServiceNow integrations

Education

ServiceNow Certifications (CSA/CAD/CIS)

PMP/Prince II certifications

Job description

Essential skills/knowledge/experience:

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.
• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
• AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.