Project Manager - Servicenow

Vallum Associates; Doncaster; On-site; GBP 90,000 - 130,000; Full time

Job summary

Vallum Associates in the United Kingdom seeks an experienced Senior ServiceNow Project Manager to lead large, complex engagements and delivery teams. You will provide technical leadership, design scalable workflows, and integrate AI-driven insights to improve processes.

The role requires ServiceNow certifications and PMP/Prince II credentials, with a track record of delivering value and guiding customers through transformation initiatives.

Qualifications

• 8+ years of professional services and ServiceNow project management experience.
• Proven ability to lead large, complex engagements and delivery teams.
• Expertise in designing scalable ServiceNow workflows and integrations.
• Certifications in ServiceNow and traditional project management methods.

Responsibilities

• Lead large and complex engagements and delivery teams with technical guidance.
• Design scalable ServiceNow workflow solutions aligned to customer objectives.
• Integrate AI into work processes and decision-making under guidance.
• Review deliverables, including configurations, integrations, testing and docs.
• Coach Engagement Managers and ensure solution quality and value realization.

Skills

Senior ServiceNow project management

ServiceNow Platform

ITSM

ITOM

ITAM

Platform workflows

Solution design

ServiceNow integrations

ServiceNow certifications

PMP/Prince II certifications

Job description

Essential skills/knowledge/experience:

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.
• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
• AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.