Project Manager - Servicenow

Vallum Associates; Liverpool; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Vallum Associates in the United Kingdom is seeking an experienced ServiceNow Programme Lead to oversee large, complex engagements and deliver value across client ecosystems.

You will guide architecture, integrations, and platform workflows, applying AI to streamline processes while mentoring engagement teams and ensuring high-quality outcomes.

The role combines hands-on project leadership with strategic design responsibilities, offering a hybrid work model in a client-facing environment.

Qualifications

• 8+ years in Professional Services or ServiceNow project management.
• Strong knowledge of ServiceNow modules: ITSM/ITOM/ITAM and platform workflows.
• ServiceNow and PM certifications relevant to delivery leadership.
• Experience leading large, complex engagements and delivery teams.
• Ability to design scalable ServiceNow workflows and architectures.

Responsibilities

• Lead large and complex ServiceNow engagements with delivery teams.
• Design scalable ServiceNow workflow solutions and architectures.
• Conduct workshops and assess current-state processes.
• Guide and validate technical deliverables and integrations.
• Coach and mentor engagement managers and associates.

Skills

ServiceNow project management

Project management

ServiceNow platform

ITSM

ITOM

ITAM

Platform workflows

Solution design

ServiceNow integrations

ServiceNow certifications

PM certifications

Leadership

AI in workflows

Workshops facilitation

Quality review

Mentoring

Job description

Essential skills/knowledge/experience:

• 8+ years of Professional Services / ServiceNow Projects management experience.
• Project Management, ServiceNow Platform, ITSM / ITOM / ITAM / Platform workflows, Solution Design, ServiceNow integrations.
• ServiceNow Certifications (CSA/CAD/CIS).
• PMP/Prince II certifications.
• Leads large and complex engagements and delivery teams while providing technical leadership and guidance to customers.
• Design scalable ServiceNow workflow solutions and technical architectures aligned to long-term customer objectives and integrating AI into work processes, decision-making and problem-solving.
• Conduct workshops, assess current-state processes, and define future-state technical solutions applying.
• AI tools to streamline workflows, generate insights and support strategic initiatives under guidance.
• Review, guide and validate technical deliverables including configuration, integrations, testing and technical documentation.
• Coach and mentor Engagement Managers and Associate Engagement while driving solution quality, innovation and customer value realization.