Project Liaison Officer (Housing Property Services)

Neway International Ltd; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading public sector organization in Greater London is seeking a Project Liaison Officer to lead a pilot project focused on improving communication during emergencies. The successful candidate will manage communication systems and deliver updates to residents affected by service disruptions. Required qualifications include strong project delivery experience, excellent communication skills, and proficiency with SharePoint and other platforms. This role promises to make a direct impact on resident satisfaction during emergencies.

Qualifications

• Strong project delivery experience, including leading pilots and managing procurement processes.
• Excellent communication skills, with confidence in engaging senior managers, councillors, residents, and contractors.
• Highly organised and proactive, with the ability to work across multiple teams in high-pressure situations.

Responsibilities

• Manage and improve communication procedures for emergency scenarios affecting residential properties.
• Maintain and refine templates for out-of-hours teams.
• Oversee systems for issuing updates via SMS, email, and phone.

Skills

Project delivery experience

Excellent communication skills

Highly organized and proactive

Experience in managing communication systems

Strong IT and digital skills

Tools

SharePoint

Communication platforms

Job description

Location: 33–37 Brewery Road, Islington

Hours: 35 per week (09:00 – 17:00)

Start Date: 5 January 2026

End Date: 30 March 2026

Pay Rates: PAYE £25.12 per hour / Limited/Umbrella £33.22 per hour

About the Client

The London Borough of Islington is committed to delivering high-quality housing services and ensuring residents receive clear, timely communication during service disruptions. The Housing Property Services team is undertaking a pilot project to strengthen communication procedures during emergencies, with a focus on improving resident experience and service resilience.

The Role

The Project Liaison Officer will oversee and deliver this pilot project, ensuring effective communication systems are in place during emergency scenarios such as communal heating failures, lift breakdowns, water supply interruptions, and power outages. The role will act as a central point of contact between Housing Property Services, contractors, tenancy teams, and senior stakeholders, ensuring residents are kept informed and supported.

Key Responsibilities

• Manage and improve communication procedures for emergency scenarios affecting residential properties.
• Maintain and refine templates for out-of-hours teams to ensure consistent updates to residents and stakeholders.
• Oversee systems for issuing updates via SMS, email, and phone, adapting processes as needed.
• Liaise with contractors to ensure timely and accurate progress updates.
• Work with tenancy teams to identify and support vulnerable residents during incidents.
• Provide clear briefings to senior managers and councillors during live incidents.
• Manage a SharePoint site to log incidents, communications, and follow-up actions.
• Coordinate post-incident reviews and feed lessons learned into service improvements.
• Collaborate with IDS to support technical solutions and reduce manual processes.
• Contribute to specification and testing of new IT tools or system upgrades.
• Deliver training and support materials to out-of-hours teams.
• Undertake additional duties consistent with the grade and responsibilities of the role.

Candidate Requirements

• Strong project delivery experience, including leading pilots and managing procurement processes.
• Excellent communication skills, with confidence in engaging senior managers, councillors, residents, and contractors.
• Highly organised and proactive, with the ability to work across multiple teams in high-pressure situations.
• Experience in managing communication systems and procedures, ideally within housing or public sector services.
• Strong IT and digital skills, including SharePoint and communication platforms.
• Ability to deliver training and support materials to staff.

This is a unique opportunity to lead a high-profile pilot project within Islington’s Housing Property Services team, directly improving resident experience during service disruptions and shaping future communication practices.