Project Coordinator / Project Manager - Language Translation.

Mission Connect; Birmingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A dynamic translation service provider in Birmingham seeks a Language Translation Project Coordinator / Project Manager to enhance customer service and manage projects. This role involves sourcing subcontractors, order management, and maintaining client relations. Ideal candidates should have a degree in Translation and a commitment to excellent customer service. Training opportunities and career progression are offered.

Benefits

Career progression opportunities

Company-supported training

Performance-related bonuses

Qualifications

• Degree in Translation or relevant work experience as a Project Manager.
• Experience in customer service roles.
• Ability to use CRM software.

Responsibilities

• Provide excellent customer service to clients and subcontractors.
• Manage and process customer orders.
• Source and manage subcontractors.

Skills

Excellent organisation

Strong communication

Customer service commitment

Ability to work under pressure

Meticulous attention to detail

Education

Degree in Translation

Job description

Mission Translate is looking for a Language Translation Project Coordinator / Project Manager to join our growing team during an exciting period for the company.

On offer are excellent career progression opportunities, company-supported training and qualification programmes, and performance-related bonuses.

If you have a degree in Translation or work experience as a Project Manager in LSP, you are the best fit for this role.

The Responsibilities Of The Role Include

• Providing excellent customer service to clients and subcontractors on the telephone on a daily basis
• Customer support and complaints handling
• Management and processing of customer orders
• Sourcing and management of subcontractors
• Using in-house CRM software
• Undertaking videoconferencing sessions
• Data entry
• Filing
• Diary management
• Excellent organisation and timekeeping
• Strong communication, both written and oral
• A positive and friendly approach to customers
• A commitment to delivering excellent customer services
• The ability to work under time pressure and meet deadlines
• Meticulous attention to detail

Required Skills/attributes Include

• Excellent organisation and timekeeping
• Strong communication, both written and oral
• A positive and friendly approach to customers
• A commitment to delivering excellent customer services
• The ability to work under time pressure and meet deadlines
• Meticulous attention to detail