Professional Standards Coordinator

Networking Women in the Fire Service; Pontyclun, Llantrisant; On-site; GBP 60,000 - 80,000; Full time

Job summary

A professional organization in the UK is seeking a Professional Standards Case Coordinator to support the fair and sensitive handling of workplace concerns, including conduct and grievances. The postholder will ensure cases are organized and progressed accurately, working closely with various stakeholders. Candidates must demonstrate calm focus, attention to detail, and provide clear communication to foster an informed and supportive environment.

Responsibilities

• Supports fair and consistent handling of workplace concerns.
• Ensures cases are organized and progressed accurately.
• Provides clear communication and thoughtful organization.

Job description

The Professional Standards Case Coordinator supports the fair, consistent and sensitive handling of workplace concerns, including matters relating to conduct, behaviour, grievances and workplace issues.

The postholder ensures cases are organised, recorded and progressed in a timely and accurate way so that everyone involved feels informed, supported and treated with dignity. They work closely with the Professional Standards Manager, internal and external investigators, managers and staff to make sure that processes run smoothly, respectfully and in line with procedures.

The role requires calm focus and attention to detail. The Case Coordinator provides clear communication, accurate documentation and thoughtful organisation that reduces unnecessary stress and prevents avoidable harm. They must act with discretion, neutrality and kindness in every interaction.