Professional Services Engineer (Position located in Sheffield, United Kingdom)

KnowBe4; Sheffield; On-site; GBP 30,000 - 45,000; Full time

Job summary

A cybersecurity company in Sheffield is seeking a Professional Services Engineer to implement solutions and support clients. The ideal candidate will have IT security knowledge, excellent communication skills, and the ability to work independently. Responsibilities include troubleshooting technical issues and developing strong customer relationships. Competitive benefits and training opportunities offered.

Benefits

Company-wide bonuses

Tuition reimbursement

Relaxed dress code

Qualifications

• Minimum of 1 year experience in similar or related position.
• Familiarity with firewall and email protocols is preferred.
• Must be able to work with minimal supervision.

Responsibilities

• Develop and maintain knowledge of products and security practices.
• Implement and configure Egress solutions for customers.
• Troubleshoot and resolve technical issues.

Skills

IT Security Knowledge

Technical Troubleshooting

Excellent Communication

Time Management

Team Collaboration

Education

Two-year degree

Job description

Overview

Professional Services Engineer (Position located in Sheffield, United Kingdom)

Sheffield, United Kingdom

Note: This description is a refined version of the original job posting to improve readability while preserving core responsibilities and qualifications. Irrelevant boilerplate and application workflow details have been removed. The following content reflects the essential role, requirements, and equal opportunity statement.

Responsibilities

• Develop and maintain comprehensive knowledge of products and security awareness practices.
• Implement and configure Egress solutions for small to mid-sized business customers post-purchase.
• Build and maintain strong relationships with key customer contacts.
• Record and track customer deployment activities.
• Support Senior Professional Services colleagues and mentor junior team members as needed.
• Adhere to and promote security awareness practices in accordance with ISMS procedures.
• Work closely with the Account Management team to ensure customers receive value from their purchased solution(s).
• Independently troubleshoot and resolve the majority of technical issues, seeking assistance from senior colleagues for more complex problems.
• Complete all policy requests received from customers or when supporting other team members.

Minimum Qualifications

• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Minimum of 1 year experience in similar or related position
• Two-year degree preferred
• Familiarity with firewall and email protocols is preferred
• Excellent verbal and written communications
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Strong collaborative and teamwork skills
• Must be able to work with minimal supervision

Additional Information

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Equal Opportunity

KnowBe4 is an equal opportunity employer. Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

Important

No recruitment agencies, please.

Application Details

This refined description focuses on the essential role and qualifications. For privacy and data protection, KnowBe4 may collect and process applicant data in accordance with its policy. If selected, you may be asked to provide additional information as part of the hiring process.