Professional Services Engineer – Contact Centres

Dupen Ltd (Dupen Recruitment); Remote; GBP 45,000 - 65,000; Full time

Job summary

A leading technology client is seeking a Professional Services Engineer to deploy contact centre solutions with a focus on AI. This home-based position enhances client engagement through workshops and innovative projects leveraging NLP and Large Language Models. The ideal candidate will ensure successful application deployment, provide exceptional customer service, and stay ahead of emerging technologies. Join a fast-growing sector with exciting career opportunities in AI solutions.

Qualifications

• Experience in deploying AI-driven solutions in client environments.
• Ability to lead workshops and gather requirements.
• Strong technical background in cloud technologies.

Responsibilities

• Configure, deploy, and commission AI applications.
• Lead client workshops to tailor solutions.
• Collaborate with teams to ensure successful project delivery.
• Maintain high customer service standards during project implementation.

Skills

Natural Language Processing (NLP)

Deployment of AI applications

Client engagement

Project management

Tools

AWS

Large Language Models (LLMs)

Job description

Home-based – Permanent - Professional Services Engineer / Consultant – (Contact Centre Focus, AI solutions). I’m recruiting on behalf of a leading technology client for a Professional Services Engineer who will play a key role in deploying contact centre solutions with a strong focus on AI driven solutions deployment.

This is an exciting opportunity for someone who enjoys working closely with clients, running workshops, and delivering innovative projects that leverage Natural Language Processing (NLP), Large Language Models (LLMs), and Generative AI.

Professional Services Engineer – The role:

You’ll be responsible for configuring, deploying, and commissioning advanced applications, ensuring projects are delivered on time, within budget, and to the highest standard.

• Lead client workshops to understand requirements and design tailored solutions.
• Deploy AI and LLM applications to cloud platforms such as AWS.
• Collaborate with developers, engineers, and project managers to deliver scalable solutions.
• Provide technical support during implementation and maintain exceptional customer service throughout the delivery cycle.
• Stay ahead of emerging AI technologies and best practices.
• Document solutions and cont...