Productivity Lead

NHS; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading healthcare trust in Greater London is looking for a Productivity Lead to develop strategies for enhancing productivity through robust business intelligence tools. The role requires exceptional communication skills, stakeholder management, and analytical expertise. Ideal candidates will have a degree level education and relevant experience in performance management. The trust promotes a culture of empowerment and partnership, aiming for high-quality healthcare outcomes.

Qualifications

• Degree level education or equivalent experience in management.
• Commitment to continuing professional development.
• Experience in Performance Management or Business Intelligence.

Responsibilities

• Develop strategy for business intelligence needs regarding productivity.
• Lead key workstreams for increasing productivity metrics.
• Manage effective business intelligence and benchmarking analysis systems.

Skills

Excellent communication skills

Stakeholder management

Analytical expertise

Knowledge of NHS policies

Education

Educated to degree level in relevant discipline

Post graduate management qualification

Specialist qualification in Performance Management

Job description

Go back Central and North West London NHS Foundation Trust

Productivity Lead

The closing date is 11 February 2026

The role involves developing and a strategy to address the Division's business intelligence needs for productivity improvement initiatives. This includes applying external benchmarking data to internal productivity intelligence, developing and sharing productivity reports, and actively seeking areas for improvement. The postholder will also lead on key workstreams focused on increasing productivity, ensuring high-quality Business Intelligence reports are available and used to monitor and report on these metrics.

Main duties of the job

The role requires excellent communication skills, strong relationships with external stakeholders, and the ability to communicate complex information to various audiences. The postholder will work closely with external strategic and analytics consultants, lead a Productivity Insights Development Group, and work as the lead productivity contact with ICB colleagues on efficiency schemes.

The role also involves managing and delivering effective business intelligence and benchmarking analysis systems across the Division, working closely with the central finance team and divisional performance team, and developing a suite of business intelligence reports. The postholder will also manage indicators affecting the Division's business and position in the market, and work with the Divisional Head of Performance and Information, corporate Head of Information, Divisional Finance Leads, and Principal Technical Analyst to provide requirements from the business and service lines.

About us

Our Vision

Wellbeing for life: We work in partnership with all who use our services to improve health and wellbeing. Together we look at ways of improving an individual's quality of life, through high quality healthcare and personal support.

Our Values

Compassion: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.

Respect: We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.

Empowerment: We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles. We will ensure our staff receive appropriate direction and support, to enable them to develop and grow.

Partnership: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.

Job responsibilities

The Trust is investing in ICT and business intelligence tools to support and enable this work both corporately and across services and the post holder will be required to harness and design the outputs of these tools to position CNWL as an industry-leader in the quality of business intelligence and benchmarking analysis. The post holder will be a subject matter expert on clinical systems and data pathways, taking a lead on identifying areas for improvement and supporting the optimisation of recording processes and pathways in the system to enable the reliable recording of necessary clinical data, promoting streamlining and standardisation. The post holder will be analytically expert providing insight and knowledge in demand and capacity planning tools and processes to enable routine modelling, as well as in-depth analysis of clinical caseload modelling, complexity and intensity analysis, and pathway and flow analysis. This will support the development and embedding of new clinical models to maximise staff skill mix and resources deployed across the division. The post holder will report into the divisional head of performance and information but will also require a direct line into the divisions associate director of finance, contracts, and performance. The post holder will also be required to develop external business intelligence sources and relationships to provide a holistic and whole system approach to business intelligence and benchmarking analysis to support both the wider transformation agenda and the Divisions plans for growth and development in other service and geographical areas.

Person Specification

Education and Qualifications

• Educated to degree level in relevant discipline or equivalent professional and management experience
• Evidence of commitment to continuing professional development
• Post graduate management qualification or ability to show equivalent experience
• Specialist qualification in Performance Management, Data Analytics, or Business Intelligence Development

Knowledge and Understanding

• Good understanding of current NHS policy and challenges facing the National and Local Health Economy
• Detailed knowledge and understanding of key NHS performance targets and commissioning intentions from a national and local perspective
• Detailed understanding of how community services operate and are commissioned
• Knowledge and understanding