Production Printer Service Engineer - First-Time Fix Focus

Description Canon UK; Uxbridge; On-site; GBP 36,000; Full time

Job summary

A leading technology company seeks a Service Engineer to handle installation, service, and repairs of Canon Professional Printers in Uxbridge. Key responsibilities include troubleshooting, ensuring high first-time fix rates, and optimizing customer stock management. The ideal candidate possesses strong communication, time management, and problem-solving skills, with an NVQ or equivalent in electrical/mechanical disciplines. A full UK driving license is required. This position offers a competitive salary and the opportunity for personal development.

Qualifications

• Experience in first line troubleshooting on Production Print devices.
• Ability to work under pressure while maintaining calmness.
• Proficiency in customer instruction and training.

Responsibilities

• Provide service in first line troubleshooting on Production Print devices.
• Achieve high first-time fix rates and minimize recalls.
• Contribute to team development and overall service performance.

Skills

First line troubleshooting

Excellent communication skills

Customer service

Time management skills

Organizational skills

Problem-solving skills

Education

NVQ or equivalent in an electrical and/or mechanical discipline

Job description

A leading technology company seeks a Service Engineer to handle installation, service, and repairs of Canon Professional Printers in Uxbridge. Key responsibilities include troubleshooting, ensuring high first-time fix rates, and optimizing customer stock management. The ideal candidate possesses strong communication, time management, and problem-solving skills, with an NVQ or equivalent in electrical/mechanical disciplines. A full UK driving license is required. This position offers a competitive salary and the opportunity for personal development.