Product Specialist

Sequence; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A fast-paced fintech startup is seeking a Founding Product Specialist to manage the customer implementation lifecycle and deliver expert onboarding guidance. Ideal candidates should have at least 2 years of experience in a technical or analytical role, strong communication skills, and a STEM background. This role is critical in building the customer journey and will suit those who thrive in a fast-paced environment without established templates.

Qualifications

• 2 years of experience in a technical or analytical role such as implementation management or solutions engineering.
• Technical background with highly product-oriented teams or technical side projects.
• Energized by taking ownership of problems and delivering customer value.

Responsibilities

• Manage the customer implementation lifecycle from signature to go-live.
• Translate complex customer pricing models into the Sequence data model.
• Deliver expert guidance for customer onboarding.

Skills

Sales Experience

Customer Service

Communication skills

Product Management

Product Development

Education

STEM degree

Job description

About Sequence

Backed by a16z and Salesforce Ventures Sequence is reinventing the accounts receivable category building a flexible toolkit to help B2B finance teams to scale their revenue collection infrastructure.

The team behind Sequence has decades of experience building and operating category-defining marketplace machine learning fintech and enterprise software companies. We are no ordinary start-up; the maturity of our leadership and technology means we are operating at a lightning fast pace. This is a fantastic opportunity to be a part of the next wave of innovation for the CFO office doing your best work with talented ambitious and creative teammates.

Sequence is the ultimate billing and revenue stack for B2B companies. We help our customers design and iterate on their pricing and revenue flows so they can stay completely focused on their mission without worrying about billing.

At the end of your career we want you to look back at your time with Sequence and say it was the best job you ever had.

The role

We’re looking for our Founding Product Specialist to join Sequence and become the beating heart of our customers product and onboarding journey. Working closely with our Product GTM and Engineering teams you’ll help us build and scale our customer onboarding playbook with all the thrill and pace of building from scratch and the resources to grow quickly to become a category creating company. You’ll help Sequence scale be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function.

What you’ll do

• Manage the customer implementation lifecycle from signature to go-live
• Translate complex customer pricing models into the Sequence data model
• Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform
• Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday
• Build the playbook and scale our onboarding and product specialist team right next to our C-level team

Who you’ll be

• 2 years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment
• Technical background – STEM degree and/or experience working with highly product‑oriented teams or demonstrated technical side projects
• Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity

Strong communications skills and attention to detail

Comfortable communicating and building relationships with technical and non-technical stakeholders

This won’t be the right role if you

• You require established longstanding templates and structure to be provided for you. We are at scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey.
• You prefer a slower pace. We’re tackling real problems for our customers today so we need to move quickly.
• Want all of the benefits that come with an larger established tech company
• You are uncomfortable with being pulled across multiple fast‑paced customer projects at once often with detailed requirements and varying degrees of complexity

The Interview Process

We’re moving very fast and are ready to act quickly to introduce top talent to our team. Our interview process has been optimized to provide a quick decision‑making process so you can quickly get up and running with our team if there is a mutual fit.

15‑minute screening call with Hiring Manager (Enda COO)

45‑minute product assessment with Hiring Manager (Enda COO) and Founding Solutions Engineer (Killian)

30‑minute role / cultural fit call with Founder (Riya CEO)

30‑minute role / cultural fit with our Head of Product (Merlin)

Take a look at our product in action and engineering principles!

Key Skills

• Sales Experience
• Marketing
• Customer Service
• Communication skills
• Military Experience
• Retail Sales
• Product Demos
• Customer Support
• Product Management
• Product Development
• Unity
• Microscopy

Employment Type

Full-Time

Vacancy

1