Product Owner

Metro Bank Plc; London; Hybrid; GBP 50,000 - 65,000; Full time

Job summary

A leading UK bank in London seeks a Product Manager to create customer-centric journeys and development roadmaps. The role involves defining product vision, driving agile methodologies, and collaborating with cross-functional teams to deliver impactful solutions. The ideal candidate will excel in data analysis, stakeholder communication, and agile project management. Competitive salary and hybrid working options offered.

Benefits

Discretionary annual bonus

Healthcare

Generous holiday allowance

Attractive pension scheme

Qualifications

• Experience in creating customer journeys and processes.
• Ability to define and prioritize agendas.
• Strong analytical skills to interpret data and insights.

Responsibilities

• Define the product vision and objectives.
• Manage the backlog of user stories with feature teams.
• Present product concepts to stakeholders.

Skills

Customer data analysis

Roadmap creation

Agile methodologies

Excellent communication

Stakeholder management

Tools

APIs

UI Design

Analytics tools

Job description

We have been named a Top 10 “Most Loved Workplace” for the second year running! At Metro Bank, people come first –our cultureis all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in adiverse and inclusive workplaceand to find the very best person for the job, we always look across a wide range of diversecommunities. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

• Creates AMAZEING customer/end user centric journeys and processes
  1. You are building up a picture of your customers/end users – who they are, what they enjoy, what they need and what makes them FANS (focus groups, segmentation analysis…)
  2. You are Data, Data, Data driven! With a passion for asking what are we building and why is it important?
• You will be creating the Vision and Objectives for the product and communicating this to your feature team
• Define, prioritise and sequence the backlog of user stories, working with cross-functional feature teams to bring new propositions and features to life
• Able to breakdown deliverables into a Minimal Viable Product (MVP), working with stakeholders to understand their needs and translate these to engineering for delivery
  1. You understand the necessity of reducing tech debt alongside delivering commercial goals
• Ensures there is constant communication and transparency with how the product is evolving and performing
• Is able to build up the roadmap for their product for the short and medium terms (6-12 month and 1-2 years)
• Competent in holding ideation sessions to discuss ideas and ways to solve a problem – you set the What? and Why?
• Uses KPIs as a measure of success and progress for changes, and understands the need and power of benefit realisation
• Presents at demo sessions and can communicate proof of concepts to senior stakeholders
• Understands how the product works from a medium to high level technical perspective
• Ensures operational blueprints, workflows and documentation are updated and available on Confluence
• Works in agile methodologies and supports the teams to deliver by providing context, priority order and quick clarifications where queries arise
• Presents regular competitor research and is aware of market trends in the industry
• Works closely with the UXUI teams and CX where appropriate, and brings these functions into the ideation process
• You are driven by data and insights…you are constantly looking to build in data capture throughout your product, alongside real time monitoring and alerting .

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Is able to create a roadmap for their feature team- looking at the problem and opportunities that align with the Bank’s strategy – this is derived from looking at customer pain points, data and competitor analysis

• This roadmap has clear with KPIs and benefit realisation for the changes implemented – through processes like AB testing and prototyping…

• Can put forward features through an ideation process into the hands of FANS

• Able to interrogate customer data and provide insights – can communicate these to stakeholders on a regular basis, uniting with commercial goals

• Looks to market and competitors for research, and understands the opportunities for improvement of their product

• Able to deliver small changes, continuous improvements and projects using agile methodologies with success and a high regard for quality led releases with the Engineering team

• Excellent communication and negotiation skills to manage senior stakeholder expectations about delivery and timelines

• Has exceptional attention to detail and will ensure the roadmap is updated correctly and presentations will be of the highest standard

• Works in a clear and transparent way to prioritise items in the frameworks provided

• Knowledge of basic technology including APIs, UI, Logging, Alerting and load testing

• You know how to gather requirements to create a User story, and can work with the Business Analysts to sign off on requirements

• Knowledge of how to breakdown a project/initiatives into a series of deliverables (MVP)

Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!

• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

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