Product Manager (Artificial Intelligence)

Birketts LLP; Ipswich; On-site; GBP 50,000 - 80,000; Full time

Job summary

A leading law firm in Ipswich is seeking a proactive Business Analyst to join their AI Agile Squad. This role focuses on streamlining legal workflows by leveraging AI technologies and ensuring adherence to Agile methodologies. The ideal candidate has extensive experience as a Business Analyst in technology-driven environments, strong analytical skills, and excellent communication abilities. Responsibilities include acting as a liaison among stakeholders, defining requirements for AI opportunities, and contributing to the product lifecycle. This position offers a competitive benefits package and opportunities for career growth.

Benefits

25 days holiday plus Bank Holidays

Private Healthcare

Pension Scheme with matching contributions

Staff Profit Share

Gym membership subsidy

Agile/Hybrid Working Policy

Qualifications

• Proven experience as a Business Analyst in a digital or technology environment.
• Strong understanding of automation and workflow optimization.
• Experience working with Agile teams.

Responsibilities

• Act as a liaison between stakeholders, legal practitioners, clients, and tech teams.
• Support requirements definition for AI initiatives.
• Provide project management oversight and Scrum Master duties.

Skills

Business Analyst experience

Understanding of automation

Agile team experience

AI technologies knowledge

Analytical capabilities

Strong communication skills

Jira proficiency

Tools

Jira

Lucidchart

BPM tools

Job description

Overview

To play a key role in the design, delivery and use of Artificial Intelligence solutions that enhance client experience and support Birketts' strategic goals. This role sits within the Artificial Intelligence (AI) Agile Squad, a cross-functional team focused on developing innovative AI solutions that improve how our colleagues deliver legal services and enable better client outcomes. The role focuses on solutions that improve legal workflows such as contract drafting, due-diligence review, matter lifecycle management, e-disclosure, document automation, legal research, compliance and regulatory processes, ensuring technology meets "legal-grade" accuracy, risk, and confidentiality standards. The role also incorporates elements of Agile project management and Scrum Master facilitation, ensuring delivery momentum, team alignment, and removal of impediments throughout the sprint cycle. You will work closely with internal stakeholders, legal practitioners, technical teams, clients and third-party vendors, helping to shape and deliver AI initiatives grounded in clear business needs, high-quality user experience, and measurable value.

Responsibilities

• Act as a primary liaison between business stakeholders, legal practitioners, clients, and technical teams
• Support discovery, requirements definition, and value assessment for AI opportunities across legal workflows
• Ensure alignment between business needs, responsible-AI principles, and the Product Owner's backlog priorities
• Contribute to the full product lifecycle within an Agile Squad, from discovery through iterative delivery and optimisation
• Provide light project-management oversight including milestone tracking, risk identification, delivery reporting, and cross-team coordination
• Fulfil Scrum Master responsibilities such as coaching the team in Agile methodology, ensuring adherence to Scrum practices, and promoting continuous improvement
• We are seeking a proactive and collaborative Business Analyst with a strong product mindset and a passion for AI-driven transformation in legal services. You will have:

Qualifications

• Proven experience as a Business Analyst in a digital, technology, or client-facing environment
• Strong understanding of automation, workflow optimisation, and process-reengineering
• Experience working within Agile teams and contributing to iterative product delivery
• Understanding of AI technologies used in legal environments (LLMs, NLP, extraction/classification models, summarisation, RAG pipelines, etc.)
• Experience working in regulated environments or with legal workflows
• A product focused and problem-solving mindset with the ability to work independently
• Ability to translate complex ideas (including AI/ML concepts) into simple, clear language
• Strong analytical capabilities with proficiency in UML, process mapping, and modelling techniques
• Skilled in tools such as Jira, Lucidchart, BPM tools, etc.
• Excellent communication and stakeholder-engagement skills, including facilitating workshops
• Confidence in leading workshops and engaging directly with clients, with the ability to support the evaluation of vendor AI products and model performance
• Proactive on analysing and validating market trends and championing client needs
• Experience contributing to or leading Scrum ceremonies
• Ability to support team planning, estimation, and prioritisation through Agile frameworks (Scrum, Kanban)

Benefits

• 25 days holiday (FTE) plus Bank Holidays
• Long Service holiday award - 1 extra week every 10 years continuous service
• Private Healthcare with BUPA (offered after probation is passed)
• Scottish Widows Pension Scheme (5% employer / 5% Employee)
• Staff Profit Share and Individual Performance Bonus Scheme
• Salary sacrifice (Pensions, Staff Profit Share)
• Life Assurance - 4 x salary / Permanent Health Insurance
• Paid CSR Day
• Enhanced Maternity/Paternity Leave
• Subsidised gym membership
• Electric car scheme
• Agile/Hybrid Working Policy
• Dress for your Day Policy