Product Governance Advisor

ARAG; Bristol; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading legal services provider in Bristol is looking for a Product Governance Advisor to oversee regulatory compliance. You'll be responsible for product governance reporting and collaborating with cross-functional teams to enhance offerings. The ideal candidate will have strong analytical skills and understanding of FCA regulations. Join us to be part of a culture that values continuous improvement and customer-centric solutions.

Benefits

Competitive salary

26 days holiday

Company pension scheme

Employee reward and incentive scheme

Access to employee discounts hub

Qualifications

• Thorough understanding of Product Governance requirements.
• Ability to recommend improvements for regulatory compliance.
• Experience in managing tasks and workloads effectively.

Responsibilities

• Provide regular formal product governance reporting.
• Collaborate with teams to evaluate and enhance product offerings.
• Manage the Consumer Duty Action plans and reporting.

Skills

Understanding of insurance product/services

Knowledge of FCA regulations

Analytical skills

Stakeholder management

Customer-centric thinking

Job description

About The Role

We have an exciting opportunity for a Product Governance Advisor to join the Governance team reporting into the Head of Product Governance. This role will provide advice and guidance to the business and key stakeholders on product controls / processes needed to meet regulatory product governance requirements (e.g. PROD and Consumer Duty) and aligned to our product governance strategy.

As Product Governance Advisor you will provide regular formal product governance reporting, including commentary and recommendations. This will include building, maintaining, and managing a schedule of activities to ensure resources are in place to meet these requirements. Working with the business to make recommendations for change or providing additional information where necessary to support the delivery of product governance within the organisation and for external stakeholders.

Key Responsibilities

• Providing detail on timelines and deadlines creating an annual view of governance tasks, reporting where necessary any issues.
• Designing, developing and implementing a comprehensive plan/tracker in a digestible format to ensure we can track and meet our regulatory obligations, highlighting any potential issues.
• Triaging partner enquiries related to regulatory and governance matters ensuring they are raised with the Product Governance Manager and Head of Product Governance for attention.
• Collaborating with cross-functional teams to evaluate and enhance our offerings by considering regulatory and best practice requirements, making recommendation on changes.
• Supporting the Head of Product Governance with a formal annual review of assessment of the Product Review template and its contents align to regulations, making recommendation for change/development.
• Ensure that the Consumer Duty Action logs and reporting are kept up to date, chasing down action to be complete and reporting as necessary.
• Managing and supporting reporting of Consumer Duty Outcomes.
• Providing a regular reporting dashboard to provide detailed analysis of customer outcomes to ensure the Consumer Duty Action plan is up to date.
• Supporting preparation of the Consumer Duty Committee Reporting / Papers.
• Coordinating the Product change process.
• Managing and Auditing change logs.
• Providing briefings and support to relevant business stakeholders on the requirements of the change process.
• Support Product Governance in identifying and managing operational, technical, reputational, and regulatory risks by providing regular updates / report to show progress on activities etc.
• Supporting the risk management process and assessment of risks on an ongoing basis.

About You

As Product Governance Advisor you will have a thorough understanding of Product Governance requirements and delivery of key processes and procedures to achieve the requirements of regulations whilst making recommendation for action where they can be improved.

What You'll Do

• Proven understanding of insurance product/proposition/service domain and development. Along with an understanding of customer needs, and market trends.
• Knowledge and proven understanding of FCA regulations including but not limited to the PROD Handbook and Consumer Duty.
• Be accurate in your approach.
• Be guided by the principle of Continuous improvement in all tasks undertaken.
• Show proficiency in analysing data to aid informed decision making.
• An understanding of the risk management frameworks to ensure our product governance is aligned.
• Successfully develop and manage internal and external stakeholders to build effective working relationships.
• To prioritise tasks and manage workload effectively.
• Understand being able to think customer and apply this practically in work tasks.

Qualifications

In return for your commitment we will offer you generous remuneration and a benefits package to include:

• Competitive salary
• 26 days holiday
• Company pension scheme with the option to increase contributions
• The option to join our Sports and Social club which organises discounted events such as theatre visits, wine tasting and shopping trips
• Progressive career pathway and development opportunities
• Employee reward and incentive scheme
• Group Income Protection for all employees
• Group Legal Protection for all employees
• A choice of either European Motor Assistance or Home Emergency Assistance
• Inclusion in our Health Cash plan
• Salary sacrifice benefits including Cycle scheme
• A comprehensive wellbeing programme including a range of free weekly exercise classes (dependent on your office location) and free eye tests
• Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.

About The Company

ARAG UK has been helping businesses and individuals gain access to justice for over 40 years. It's our founding principle to enable everybody, not just those who can afford it, to assert their legal rights.

Thousands of businesses and individuals defend or pursue legal action each year safe in the knowledge that ARAG are paying their legal bills. Our businesses include a legal expenses insurance company and a law firm with many opportunities in both areas.

We have always been aware that it's the people that really make it happen; the quality of our people defines the quality of the company, the service we offer and the good outcomes for our customers, so we're committed to creating a great place to work for our employees.

We believe it is an exciting time to join ARAG. You can expect an organisation that will challenge and develop you to progress your career.

By giving you every opportunity to develop yourself professionally and personally, we also pride ourselves on having an open, inclusive and high energy culture that encourages a fun working environment and places our customers at the very heart of everything we do.

If you are keen to become part of our exciting future then we would love to hear from you. In addition to the very genuine development opportunities we provide we also offer a generous reward and benefits package.