Product Genius — Exceptional Customer Experience & Growth

Arnold Clark Group; Workington; Remote; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Holiday allowance

Retail discounts

Private healthcare

GP access

Pension

Parental leave

Training & progression

Job summary

Arnold Clark Group in Workington is looking for Customer Service Executives to deliver an outstanding in-branch experience as Product Geniuses, helping customers explore our vehicles and make the right choice.

You'll join a supportive team, receive extensive training, and benefit from clear career progression into car sales, a structured five‑day rota including weekends, and benefits that support work-life balance.

Qualifications

• Confident communicator with a positive attitude.
• Willingness to go the extra mile.
• Full UK driving licence.
• Team player who can also work on own initiative.
• Eager to progress into car sales.

Responsibilities

• Preparing the showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Supporting the Sales department and delivering excellent customer experience.
• Organising and accompanying customers on test drives.
• Learning about our vehicles and manufacturers.
• Helping customers find the perfect fit from enquiry to delivery.
• Enhancing the customer journey from enquiry to delivery.

Skills

Confident communicator

Willingness to go the extra mile

Full UK driving licence

Team player

Eager to progress into car sales

Job description

Arnold Clark Group in Workington is looking for Customer Service Executives to deliver an outstanding in-branch experience as Product Geniuses, helping customers explore our vehicles and make the right choice.

You'll join a supportive team, receive extensive training, and benefit from clear career progression into car sales, a structured five‑day rota including weekends, and benefits that support work-life balance.