Product Genius: Elevate Customer Experience in Auto Sales

Arnold Clark Group; Birtley; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days holiday

Retail discounts

Private healthcare

GP access

Pension scheme

Maternity/Paternity packages

Training & progression

Job summary

Arnold Clark Group in Birtley is seeking Customer Service Executives to deliver outstanding customer experiences at our Birtley Motorstore/MG branch. You’ll be known as a Product Genius focusing on the customer journey from enquiry to delivery, with full support from the branch team.

You’ll join a five-day week with a set rota including weekends (38 hours). Training is provided, with clear opportunities for progression into car sales and a friendly, collaborative workplace.

Qualifications

• Excellent communication and customer service skills.
• Willingness to learn and progress into car sales.
• Full UK driving licence is required.

Responsibilities

• Prepare showroom and cars for the day.
• Assist with showroom presentation and advertising.
• Support Sales and deliver excellent customer experience.
• Organise and accompany customers on test drives.
• Learn about vehicles and manufacturers.
• Enhance the customer journey from enquiry to delivery.

Skills

Confident communicator

Positive attitude

Full UK driving licence

Team player

Progression to car sales

Job description

Arnold Clark Group in Birtley is seeking Customer Service Executives to deliver outstanding customer experiences at our Birtley Motorstore/MG branch. You’ll be known as a Product Genius focusing on the customer journey from enquiry to delivery, with full support from the branch team.

You’ll join a five-day week with a set rota including weekends (38 hours). Training is provided, with clear opportunities for progression into car sales and a friendly, collaborative workplace.