Product Genius — Elevate Customer Experience in Showroom

Arnold Clark Group; Dumfries; Remote; GBP 20,000 - 23,000; Full time

Benefits offered by this job

33 days’ holiday allowance

Retail discounts

Private healthcare

GP access (Simplyhealth)

Pension scheme

Maternity and paternity packages

Training and progression

Job summary

Arnold Clark Group in Dumfries is seeking Customer Service Executives, known as Product Geniuses, to create an outstanding customer experience at our BMW/MINI/OMODA/JAECOO branch. You will learn our products in-depth and help customers choose the right vehicle, both in person and digitally.

You’ll receive comprehensive training and have clear progression into car sales, with weekends included in a 38-hour week.

Qualifications

• Excellent communication and a positive attitude.
• Willingness to work weekends as part of a set rota.

Responsibilities

• Prepare showroom and cars for the day ahead.
• Assist with showroom presentation and advertising.
• Support the Sales department and deliver excellent customer experience.
• Organise and accompany customers on test drives.
• Learn about our vehicles to help customers find the perfect fit.
• Enhance the customer journey from enquiry to delivery.

Skills

Confident communicator

Customer focus

Extra mile

Team player

Driving licence

Job description

Arnold Clark Group in Dumfries is seeking Customer Service Executives, known as Product Geniuses, to create an outstanding customer experience at our BMW/MINI/OMODA/JAECOO branch. You will learn our products in-depth and help customers choose the right vehicle, both in person and digitally.

You’ll receive comprehensive training and have clear progression into car sales, with weekends included in a 38-hour week.